Revenue Operations Manager

Invoca is the revenue execution and platform leader that helps marketing, commerce, and contact center teams turn every conversation into revenue. Through its AI agents, Invoca engages, qualifies, and converts customers across SMS and voice, orchestrating seamless buyer journeys and measurable, profitable growth. With over 300 employees, 2,000+ customers, and $100M in revenue, the company continues to lead the category it created.

Invoca's AI vision centers on using trustworthy, first-party data to deliver intelligent, authentic, and empathetic AI - connecting digital and human experiences to build lasting customer relationships. Invoca has raised $184M from leading investors, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

Our Revenue Operations, Strategy and Enablement organization is designed as a unified, end-to-end revenue engine - aligning Strategy, Operations, Systems, and Enablement across the full customer lifecycle. We have eliminated traditional Sales, Marketing, and Customer Success Ops silos and replaced them with clear ownership across planning, execution, and infrastructure, within our GTM operating model.

The Revenue Operations pillar owns how our revenue engine operates day-to-day. We are the team that translates business needs into operational solutions - defining the processes, workflows, and lifecycle structures that power scalable, efficient GTM execution across Marketing, Sales, and Customer Success.

Invoca is looking for a Revenue Operations Manager to own the core, day-to-day operations that keep our pre-sale organization running smoothly and scaling effectively. This role sits at the center of how Sales, Revenue Systems, and our AI team work together - you'll be the person who understands how leads flow, how pipeline moves, how data connects across our GTM stack, and where the friction is.

You’ll partner closely with Sales leadership to support forecasting, pipeline hygiene, reporting, and process governance, while working hand-in-hand with Revenue Systems to maintain and evolve the tools and data infrastructure that power our funnel. You’ll also collaborate with our AI team to identify where automation and AI-driven workflows can remove manual work and improve seller productivity. This is a hands‑on role for someone who is comfortable owning the operational fundamentals while also designing and building scalable processes that support Invoca’s growth.
This role reports to the Sr. Director of Revenue Operations and Enablement, and partners closely across Sales, Marketing, GTM Systems and Customer Success.

• Own core, day-to-day Revenue Operations functions across the pre-sale funnel, including pipeline management, forecasting support, reporting, data hygiene, and process governance.
• Partner closely with Sales leadership to support forecast cadences, pipeline reviews, and territory and quota operations, surfacing insights that help leaders make faster, better-informed decisions.
• Design and build scalable processes across the pre-sale organization - from lead routing and account assignment to opportunity stage management and hand‑off workflows - that improve seller productivity and support the business as it grows.
• Partner with the Revenue Systems team to maintain, troubleshoot, and evolve the Salesforce ecosystem and adjacent GTM tools, ensuring data integrity and system reliability across the funnel.
• Collaborate with Invoca's AI team to identify, scope, and implement AI‑driven automation and workflows that reduce manual effort, improve data quality, and increase seller efficiency.
• Partner with Enablement to build and maintain high‑quality enablement resources…