Business Operations Manager

Job Title:

Business Operations Manager

Team:
Operations

Location:

Onsite - Sawtelle (Between Santa Monica & West LA)

Employment Type:

Fulltime, Salary, Exempt

Reports To:

Director of Business Operations

Plug is an automotive fintech startup building the marketplace for electric vehicles. Consumers, dealers, and commercial partners trade in, sell, and auction used EVs through a platform built exclusively for electric, with nothing adapted from legacy automotive.

Consumers can get an instant cash offer in minutes, backed by data-driven pricing, battery state-of-health analysis, with pickup, payment, and title transfer handled end-to-end. Franchise and independent dealers across the United States bid in real time on inventory sourced directly from these consumers, dealers, and commercial partners. The result is a single platform that gives sellers a fast, fair exit and gives dealers a dedicated channel for sourcing used EV inventory.

Founded in 2023 and led by former Tesla executives, Plug has facilitated $100M in EV sales since launch and is backed by a $20M Series A from Lightspeed Venture Partners. We're building the most AI-native startup team in Los Angeles, full of operators, engineers, and ML researchers laying the transaction rails for the used EV market's exponential growth.

• You’ll own a piece of the biggest infrastructure opportunity in automotive.
• You’ll work on a platform built exclusively for EVs, with nothing adapted from legacy automotive.
• You’ll be part of an AI-native company. We're rethinking how work gets done at a fundamental level.
• You’ll work directly with operators who have scaled multi-billion dollar businesses in automotive, EV, and marketplaces.
• You’ll have real ownership, high autonomy, and a direct line to company outcomes.

We're looking for a Business Operations Manager to be a force multiplier for our Biz Ops Director: someone who can pick up an ambiguous, cross-functional problem, build the trust to walk into another team's operation, and drive it to a real fix using data-driven decision making.

You’ll own cross-functional projects end-to-end - scoping them, driving implementation, and measuring success. You’ll partner directly with functional leaders (Sales, Dealer Success, Ops) to diagnose operational challenges and help fix them.

• Lead cross-functional initiatives from scoping through execution.
• Drive accountability across teams you don't formally manage — keep initiatives moving, surface risks early, and make sure deliverables ship.
• Take on problems that arrive as symptoms ("this handoff keeps breaking," "onboarding is too slow") and figure out what's actually going on to propose a fix.

• Partner directly with functional leaders to diagnose inefficiencies in how their teams operate.
• Analyze data to size a problem and diagnose the root cause
• Design and implement fixes such as new agentic workflows, automations, and SOPs
• Lead and facilitate department operations (e.g. weekly business reviews)
• Action on diagnosed daily metric alerts

• 4-7 years of experience in business operations, strategy & operations, consulting, or a high-growth startup operations role (marketplace or automotive experience a plus).
• A track record of owning ambiguous problems end-to-end
• Strong stakeholder management: you can walk into a team you don't manage, build credibility fast, and drive change without formal authority.
• Comfortable with data (SQL a plus) and analytics
• Excellent written and verbal communication; a structured thinker who can bring clarity to a messy situation.
• Bias toward action, low ego, thrives in zero-to-one ambiguity.

Annual salary: L5 $ 145,000 - $165,000

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