Business Analyst
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-10-19
Listing for:
Aquent
Full Time
position Listed on 2026-10-19
Job specializations:
-
Business
Business Analyst, Business Systems & Technology Analysis, Business Administration
Job Description & How to Apply Below
Aquent is seeking a Business Analyst to join our team supporting a premier captive finance and automotive financial services client. In this role, you will represent and advocate for business process development with a primary focus on the collections domain. You will lead and deliver small to medium-sized business initiatives, streamline operational workflows, and support field operations. This will be onsite 4 days per week at our client’s office in Torrance.
Key Responsibilities- Field & Inbox Operations Support:
Serve as the first point of contact for field office inquiries; manage, prioritize, and resolve inbox requests within established service expectations. - Issue Resolution:
Research and analyze operational, procedural, and system-related issues by collaborating with internal stakeholders, technical staff, and third-party vendors. - Business Analysis & Requirements:
Develop business requirements, process documentation, and project deliverables for small to medium-sized initiatives. - Process Mapping:
Research, map, and update business process flows to drive continuous improvement within Collections Operations. - User Acceptance Testing (UAT):
Create, document, and execute UAT plans, test cases, and scripts for system and process enhancements. - Vendor & Financial Support:
Process and reconcile monthly vendor invoices accurately and on time. - Special Projects:
Assist with continuous improvement initiatives and key operational projects across the business unit.
- Education:
Bachelor’s degree required (Business Administration or related field preferred). - Experience:
Recent college graduate or 0–1 year of professional experience. - Domain Knowledge:
Previous experience or strong interest in captive finance, automotive finance, or banking/financial services is highly preferred. - Technical
Skills:- Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams).
- Hands-on experience using Microsoft Copilot (or similar AI tools) to research complex issues, improve productivity, and identify innovative solutions.
- Soft Skills:
Exceptional written and verbal communication skills, high attention to detail, and the ability to prioritize tasks efficiently in a fast-paced environment.
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