Change Management & Insights Lead

“I can be myself at work.”You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.  We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences.

We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day:
Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. “I can influence my income.” You want to feel recognized r performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

“I can lead a full life.” You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success. Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love Access on-demand professional development resources that allow you to hone existing skills and learn new ones "I can succeed as a Change Management & Insights Lead at Capital Group."We're

asking Capital to change how we work, right now around AI and data, and next around whatever comes after. The question is always the same: are we actually evolving the way we intended to, and how do we know? This role leads our measurement operation, bringing together metrics, analytics, and research to turn signals about associate and leader behavior into an honest read on what's changing, where progress is stalled, and why.

Those insights inform our messaging, storytelling, and experience work, and give senior leaders what they need to accelerate. This is a thinking job, not a reporting job.

What you'll do Design and run how we measure real behavior change across the firm, in partnership with the Enterprise AI Change team. You own pulling it together, keeping it alive, and making it sharper over time.

Treat measurement as a product, not a report. Know who uses it (leaders, the Enterprise AI Change team, product owners), what decisions they're trying to make, and build what helps them decide.

Strengthen our listening system by combining qualitative and quantitative research, drawing on signals we already have, including Voice @ Capital survey data as a read on how associates feel and how they're shifting, and bringing in new signals where we have gaps.

Own the roadmap for our listening system: which signals to build next, which to retire, and why.

Figure out how we measure leader behavior specifically. In partnership with BKSP, define what good AI leadership looks like in practice and build meaningful ways to track the leader behaviors that influence adoption and culture change.

Use user research methods (interviews, observation, journey mapping, and quick tests) to uncover the real story behind the numbers, build trusted relationships with associates and leaders along the way, and translate findings into recommendations people can act on.

Partner with the Enterprise AI product, analytics, and platform teams to connect communication, sentiment, and usage data into one view of…