Case Specialist

Description

Connections for Children (CFC) is a non-profit Child Care Resource and Referral agency serving child care providers, educators, and parents in the West Los Angeles and South Bay communities. For nearly 50 years, CFC has been a key community resource, empowering families and child care providers to ensure every child has access to quality early care and education. Through child care referrals, financial assistance, family engagement, and workforce development programs, CFC strengthens the link between families, providers, and the broader community, promoting the well-being and optimal development of young children.

Committed to equity and excellence, CFC is a steadfast advocate for the nurturing and educational needs of all children, continually evolving to meet the changing demands of the community.

Connections for Children is focused on expanding programs to serve more people throughout our service area, while investing in staff and organizational capacity to ensure mission success. By establishing a more diverse revenue base, CFC is sustaining and growing its impact, prioritizing equity, and inclusivity in all efforts. This prioritization affirms CFC’s commitment to diversity, equity, inclusion, and belonging, particularly in serving underserved populations, and positions the organization to embrace innovation and cultivate strong partnerships for the betterment of countless children and families.

In accordance with the organizational mission and goals, provides direct or program related services to the clients within assigned programs while ensuring compliance with all city, county and state subsidy child care contracts.

• Participates in the recruitment of new clients and enrollment and/or recertification in the subsidy program.
• Conduct in‑person meetings, both scheduled and by walk‑in, with clients in order to receive and process documentation and/or discuss changes in the client’s case.
• Provide information and support to clients on child care options.
• Work with outside agencies to verify clients’ needs and eligibility for service.
• Manage, review and verify all eligibility required documentation for recertification and termination of clients within a timely manner and according to programs required time frame.
• Evaluate all client income in the household and apply a family fee if applicable.
• Maintains, completes, and organizes client files according to program regulations and guidelines to satisfy program audits.
• Manages assigned caseload, ranging from 100-200 clients.
• Participates in the recruitment of new clients as needed.
• Maintains knowledge of the Title 5 Regulations and State Funding Terms and Conditions for all applicable programs. Keep up-to‑date on timely subsidy program changes and related guidance.
• Maintains current and accurate client records in MCT‑CC3 and CalSAWs databases.
• Maintains confidentiality of clients Personal Information as required by contracts.
• Ensures clients complaints are accurately logged and resolved in a timely manner or referred to Subsidized Programs Supervisor for appropriate resolution.

• Provide clients with information on supportive services (e.g., housing, food, mental health services, etc.) as needed.
• Represent the agency with professionalism in all interactions. This includes over the phone, in person, using electronic media, and written correspondence.
• Provide excellent internal and external customer service by working cooperatively within the department, across the agency, and with clients and partners.
• Support other functions within the department when needed.
• Participate in visibility events as needed.
• Attend all staff meetings, trainings, and annual retreats.
• Perform other duties as assigned.

• Regular attendance and punctuality are essential.
• Experience working with diverse populations in a culturally sensitive manner.
• Must be able to work independently and as part of a team.
• Excellent interpersonal skills, flexible and collaborative.
• Well‑organized, able to self‑manage competing priorities, and meet…