Customer Service Representative​/Route Service Representative

Customer Service Representative/Route Service Representative

Join to apply for the Customer Service Representative/Route Service Representative role at Gateway Services Inc.

📍 Northridge, CA | M-F 6:30 AM–3:00 PM | Full-Time (40 hrs + overtime as needed)

💲 Pay Range: $18.00–$20.00/hr (Based on overall skill and experience)

Imagine working in a Care Center nestled among an apple orchard, in a small, personable setting that has proudly served its community for years. At Peaceful Pets Aquamation, we are more than a workplace — we’re a family of pet lovers dedicated to supporting other families during one of the most meaningful moments of pet ownership: saying goodbye.

If you’re a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit.

Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)

At Gateway, our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion.

This position goes beyond driving. While transportation is part of the job, CSRs spend their days engaging with clinics and communities, staying active, and representing Gateway with care and integrity.

• Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
• Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
• Safely handle pets in the aftercare process with dignity and care
• Manage customer needs and solve problems effectively
• Support Gateway’s reputation for exceptional service in every interaction

• Strong relationship-builder with excellent communication skills
• Empathetic and respectful, especially toward families and pets in our care
• Organized, dependable, and committed to customer service excellence
• Comfortable with driving responsibilities and being active throughout the day
• Pet lovers and pet parents are especially well-suited to this role

• Serve as the primary point of contact for veterinary clinics on your route.
• Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency.
• Develop and maintain strong relationships with veterinary clinic staff.
• Maintain and support growing account base.
• Educate clients on services, answer questions, and address concerns promptly.
• Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency.
• Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow ’ng customers at every interaction.
• Collect feedback to improve service quality and enhance the overall customer experience.

• Address any service issues proactively and elevate concerns to the appropriate department when necessary.
• Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations.
• Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time.
• Anticipate clinic needs before requested, ensuring the highest level of quality service.
• Maintain all proper documentation and tracking for all pets entrusted to you.
• Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures.
• Assist with administrative tasks related to client accounts, including billing…