Front Desk Associate

Overview

Gold’s Gym is growing fast and looking for a Customer Service Representative to help us provide facilities, programs, and staff that motivate, support, and lead every member in their pursuit of a healthy, productive, and enjoyable life. We’ll challenge your skills, talents, and abilities and reward your success.

• Work with great people every day
• John Hancock 401k
• Aflac Supplemental Insurance Options
• Free gym memberships and discounts
• Opportunities to grow within the company
• Be part of the most recognized gym brand in the world

• Partner with Sales and Fitness Managers to provide a best-in-class, member-centric experience that strengthens member relationships and retention
• Ensure members receive a friendly greeting/check-in and prompt attention to their needs
• Engage members with fitness offerings including personal training, group exercise classes, and digital classes
• Maintain member relationships and serve as a resource for questions or concerns, directing them to the appropriate club resources
• Assist with club tours and member questions as needed
• Assist with housekeeping duties as needed

• High school diploma
• Ability to follow oral and written directions
• Willingness to perform routine, repetitive tasks
• Ability to work accurately at a fast pace
• Organized and detail-oriented
• Ability to work around cleaning products
• Understanding that this is not an all-inclusive list

This role requires the ability to move and lift up to 25 lbs. Standing or walking for extended periods of time and maintaining a professional demeanor, clear communication, and a clean uniform are also required.

$16.50 - $17.87 per hour

Gold’s Gym SoCal and all affiliated clubs are an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees, applicants, vendors, and members. All employment decisions are based on merit, competence, performance, and business needs and do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by law.

Note:

This description reflects the role and general expectations; it is not intended to be an exhaustive list of duties or requirements.