Customer Service Representative

Location: Sylmar, 15580 Roxford St (Bldg
1), SYLMAR, CA 91342, USA

As the premium provider of drinking water and water treatment services for the greater part of a century,
Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

As a Customer Service Representative (CSR), you’ll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.

• Full‑time, Monday‑Friday work schedule.
• Hourly pay rate of $20 per hour.
• Paid time off (PTO) with a generous accrual rate.
• Full benefits package, including a 401k with company match, after your introductory period.
• Stable, growing, family‑oriented company with regular career advancement opportunities.
• Up‑skilling focus and promotion from within.
• Free Culligan equipment for home use.

• Respond promptly to customer inquiries via phone, text, and email, providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.

• Develop and maintain knowledge of our products and services to assist customers and address their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.

• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.

• Accurately document customer interactions and transactions in customer service software.

• Maintain a clean, organized workspace free of clutter and tripping hazards.
• Follow confidentiality protocols to protect customer information and report incidents as required.

CSRs spend all their time working in the dealership office, requiring regular use of computers and multi‑line phones. The role is Monday‑Friday 8 am‑5 pm, with occasional evenings and weekends as business needs require. You must be able to sit for extended periods.

The ideal candidate possesses empathy, resilience, adaptability, and a positive attitude. They are comfortable multitasking, maintain strong communication skills, and can handle challenging situations calmly.

• 2+ years of experience in a customer service role.
• 2+ years in a call center environment.
• Excellent verbal and written communication skills.
• Excellent organization and multi‑tasking skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Ability to type a minimum of 40 words per minute accurately.
• Above‑average computer application skills.

High School/GED or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.