Concierge Associate, Luxury Residence Carlyle

Are you ready to step into the world of opulence and redefine legendary service?

Action Property Management is seeking an exceptional individual to join our elite team as a Full-Time Concierge Associate at our prestigious luxury high‑rise,
The Carlyle
, located in Westwood. As the face of The Carlyle, you will play a pivotal role in curating an exceptional experience for residents and guests, setting the tone for every interaction and ensuring all who enter feel welcomed and valued.

We are looking for a confident, polished, and personable professional who genuinely cares about people and consistently leaves a lasting, positive impression.

$25.00 – $28.00 per hour

Schedule varies and includes evening shifts, typically between 12:30 pm – 9:00 pm and 2:30 pm–11:00 pm. Flexibility is required.

Yes

• Career growth opportunities
• Annual bonus based on tenure
• Full uniform and dry cleaning provided
• Flexible schedules
• Fun, team‑oriented environment including holiday celebrations, staff appreciation lunches, training, and mentoring

• Birthday Holiday:
  Enjoy a paid day off to celebrate your birthday
• One‑on‑One Mentoring:
  Personalized guidance and professional development support
• 10 Days’ Vacation:
  Generous time off to relax and recharge
• Team Member Incentive Program:
  Earn rewards for your contributions
• Comprehensive
  
  Health Benefits:
  
  Medical, dental, vision, 401(k) with company match, and life and disability coverage for qualifying team members
• Pet Insurance:
  Coverage options for your furry companions
• Year‑End Bonus:
  Recognition for your dedication and performance
• Employee Discounts:
  Retail, travel, and entertainment savings through Life Mart

Under the direction of the assigned supervisor, the Concierge Associate serves as the first point of contact for residents, guests, and vendors entering the lobby or contacting the Association. This role requires a consistently professional appearance and polished communication style when greeting individuals, answering phones, and managing front desk responsibilities.

The Concierge Associate is expected to maintain a working knowledge of the Association’s rules, policies, procedures, amenities, and surrounding area in order to effectively assist residents and their guests.

In addition to front desk responsibilities, the Concierge Associate will assist with Door Host and Valet coverage as needed
. Cross‑training across front desk, door host, and valet operations is a core component of the role and supports team flexibility, service continuity, and internal growth opportunities.

• Must be over 18 years of age and successfully pass a pre‑employment background check and drug screening
• Minimum of 2 years of customer service experience
• At least 1 year of hospitality, luxury retail, or fine dining experience
• Must be willing to valet and be cross‑trained in all front‑of‑house functions
• Valid California Driver’s License required
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat, positive, and team‑oriented attitude
• Strong judgment with a solutions‑oriented mindset
• Proactive approach to customer service

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.

Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Join us in our mission to redefine the HOA industry and ensure residents LOVE where they live.

Action Property Management is an Equal Opportunity Employer and supports a Drug‑Free Workplace. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.