Customer Service Rep; Van Nuys

Customer Service Rep (Van Nuys)

Join to apply for the Customer Service Rep (Van Nuys) role at Sun Air Jets.

Sun Air Jets delivers a wide variety of services tailored specifically to business jet owners, including aircraft management, on‑demand charter, aircraft fueling, hangar storage, and jet maintenance. The Customer Service Representative’s primary purpose is to provide a variety of services to aircraft passengers and crew.

• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, and transportation such as rental cars and limo services.
• Communicate efficiently with line service and pilots using ground radio and phone system.
• Solicit sales of fuel for all aircraft; provide pricing and delivery information.
• Set up new customer accounts, maintain records, and prepare accounting reports.
• Handle high volume inbound calls efficiently.
• Serve as a liaison between the customer and various departments.
• Maintain current knowledge of local attractions and activities to provide valuable services to customers.
• Perform other duties and projects as reasonably assigned by the Customer Service Manager.

• 2+ years of customer service experience, preferably in luxury goods/services or aviation.
• Ability to multi‑task with high attention to detail.
• Excellent verbal and written communication skills and problem‑solving abilities.
• Willingness to learn a multitude of new computer programs and aviation software.
• Valid driver’s license and successful completion of background check and DOT look‑alike drug test.
• Weekend availability is required.

The employee’s main workstation is located at the front reception counter adjacent to an airport runway and aircraft ramp near an aircraft hangar in an airport environment. Periodically aircraft noise can be heard.

Hourly Range: $20 – $23

Schedule:

Varies

Competitive pay, per diem, 401K with employer match, health insurance (medical, dental, vision) with company contribution, and paid time off (vacation and sick time).

Entry level

Full‑time

Other

Industries:
Airlines and Aviation

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