Ecommerce Customer Service Coordinator

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RE/DONE is seeking an Entry Level Ecommerce Customer Service Coordinator to join our Los Angeles team. We’re looking for a passionate, detail-oriented problem solver who is part analytical, technical, and customer experience focused. This person will work cross-functionally with internal business partners to execute the best customer experience, website updates and marketplace activities. This role will be focused on customer service as well some e-commerce responsibilities.

• Be highly personable and hold conversations with all types of clientele, leaving them with a personalized customer service experience, via email, chat and personal shopping.
• Troubleshoot and resolve customer issues with orders, exchanges, returns, etc. with grace and efficiency.
• Develop a strong understanding of product line, constantly leveraging to create up-selling + cross-selling opportunities.
• Day to Day website support on Shopify+ platform including products, shipping, inventory, returns, and merchandising.
• Support website product launches as needed.
• Assist eCommerce Manager with various tasks including but not limited to Site Merchandising, QA web development, and ad hoc report key metrics.
• Quality Assurance: QA, testing and troubleshoot the onsite buying experience to help uncover onsite bugs or issues.
• Act as liaison to help resolve customer or merchandise related issues.

• Strong verbal and written skills. Must be comfortable communicating with external and internal clientele via written correspondence.
• College degree or equivalent vocational education.
• 1+ years of experience in customer service in a like-minded environment
• Fashion or E-Commerce experience recommended.
• Ability to think outside the box with a keen eye for detail.
• Excellent time management skills, extremely well organized and adept at prioritizing workloads under pressure
• Ability to multitask and self-manage.
• A high level of integrity in all that you do, in and out of work.
• Ability to collaborate and comfortable communicating with other teams to find solutions.
• Detail oriented and organized.
• Shopify experience preferred but not required.
• Hybrid Schedule

Job description subject to change due to business needs.