Front Desk Associates, LA

Front Desk Associates, Downtown LA

Equinox is recruiting for a Front Desk Associate in Downtown Los Angeles.

Company Description
Equinox Group is a high‑growth collective of the world’s most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life – and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, Soul Cycle and Equinox Hotels, are all recognized for inspiring and motivating members and employees to maximize life.

Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization.

• Professionally greet members and guests
• Scan membership IDs upon members’ entrance
• Answer phones professionally
• Respond to member questions, concerns, and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Work opening, closing, and mid‑day shifts as required
• Tour members through the club facilities
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with related tasks

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer‑literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to communicate effectively in person, via email, and via phone

• Stand for long periods, sit, walk, squat, stoop, reach, and bend above and below shoulder height
• Push, pull, and lift up to 50 lbs at a time

• Competitive salary, benefits, and industry‑leading commission opportunities for club employees
• Complimentary club membership
• 30–50% discounts on all Equinox products and services, including Personal Training, Private Pilates, Spa and Café services, and shop items

Pay Transparency: $17.87 / Hourly

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

For more information regarding our career opportunities, please visit one of our clubs or our website at