Concierge

At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge at The Grand, our premier luxury high‑rise in DTLA, you'll be the first impression for residents and guests, offering service that’s polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

Schedule:

Friday – Tuesday, 2:30 PM – 11:30 PM

Resident & Guest Services

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front‑desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere

Security & Access Control

• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately

Package & Amenity Management

• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences

Move‑In & Move‑Out Support

• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move‑ins/outs
• Ensure smooth transitions with clear communication

Leasing & Visitor Assistance

• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence

Lifestyle & Brand Engagement

• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community

Emergency Response & Service Support

• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and elevate as needed
• Follow up with residents to ensure satisfaction

Teamwork & Professionalism

• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked

Compensation

24.00 – 26.00 / hour plus annual performance‑based bonus

What You Bring

• A passion for excellent service and a composed, professional attitude
• Experience 1–3 years in hospitality, customer service, or luxury properties is a plus
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools, etc.)
• Ability to lift to 50 lbs and stand for long periods
• High school diploma or equivalent

Why You’ll Love It Here

• Lots of paid time off (19+ days!) – we value your life outside of work
• Customizable total rewards package – pick from our medical, vision, and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer‑paid life and AD&D insurance; paid leave & disability programs
• Mental health resources, such as counseling, are available to our team members
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available …and so much more

We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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