Customer Service Specialist - Bilingual ; English​/Armenian

Expected Hourly Pay Rate:

$20.00

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General

Summary:

Under general supervision, the Customer Service Specialist provides technical customer service assistance to CCRC customers through incoming phone calls and in-person interactions at the Customer Support Center. The position works collaboratively with Agency departments to maintain up-to-date knowledge of Agency programs and procedures, ensuring accurate information is shared with customers. The role also includes general clerical support and data entry services within the department.

Please review the full job flyer here:
Customer Service Specialist Job Flyer

Provide customer service and support to parents, providers, and other interested parties including the following responsibilities:

• Customer Service and Communication (45%)
• Document and Data Management (35%)
• Clerical and Administrative Support (20%)

• Education and Experience
  • Minimum high school diploma or equivalent and one year of customer service experience.
• Work Schedule
  :
  Must have the ability to work non-traditional work schedules, which may include evenings.
• Work environment: This position is fully on site in an office environment.
• Background & Health Clearance Requirements:
  • Background & Health Clearance Requirements
    :
    Background requirements determined according to the requirements of the program(s) which the position will be supporting.
  • Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
  • Live Scan Clearance / DOJ Fingerprinting
    :
    For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section  and/or Head Start Program Performance Standards 1302.90).
  • Health Clearance
    :
    For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code , and/or Head Start Program Performance Standards 1302.93)
  • MVR / DMV clearance in accordance with CCRC’s liability insurance provisions:
    For positions where driving is required.
  • Child Development Permit
    :
    For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
  • CPR / Pediatric CPR certification
    :
    For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code  – )
  • Federal Debarment Checks
    :
    For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements  and )

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings
  -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer…