Veterinary Client Service Representative - Swing Shift

Description

Are you looking for a career where you can make a difference in a pet’s life?
ACCESS San Fernando Valley is looking for individuals like YOU to join our growing Client Care Team!

Schedule: Mondays, Tuesdays, and Wednesdays - 4:00pm to 2:30am.

ACCESS in San Fernando Valley is one of the largest multispecialty referral hospitals in Southern California. And we understand a visit to the hospital is stressful for our pet parents. Our Client Care Team are the “first faces” of a pet’s visit to the hospital and we understand just how important this role is to the success of our hospital.

How important? Let’s talk pay. Our pay ranges begin at$21 - $23/ hour
dependent upon existing experience.
ACCESS San Fernando Valley also offers
shift differentials
..
Shift hours worked between:
7pm-11pm = additional$2/hour
11pm-7am = additional$3/hour
any shift on Saturdays and Sundays = additional$2/hour

• Have a desire to help people through what is often a stressful event in their lives
• Minimum two-years of experience in a customer service role (prior veterinary experience preferred)
• Must be able to read, write and speak English fluently in a clear and audible voice

• Answer incoming calls, triaging urgent messages, directing calls to appropriate department
• Effectively communicate/resolve client questions via phone and email
• Maintain an empathetic and compassionate demeanor when working with our pet parents
• Assist referring hospitals with questions in timely and efficient manner
• Maintain medical records

• Triage incoming requests
• Guide clients through check-in, discharge, check out
• Handle financial transactions
• Facilitate medication requests
• Effectively communicate/resolve client questions via phone and email
• Work closely with our medical teams to ensure a positive outcome at each visit

• 100% paid parental leave (and purr-rental leave)
• paid bereavement
• financial planning assistance
• educational opportunities
• much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.