Client Service Manager

Client Service Manager

Our Oakwood, CA office has an excellent opportunity for a Client Service Manager. This individual will be focused on onboarding and servicing our high-net-worth clients. We are looking for someone with a high level of professionalism and knowledge to enhance our relationships with our clients who have complex service and investment needs. This is a collaborative, team-oriented environment offering career advancement opportunities.

This is an on-site position.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $ to $, exclusive of bonuses and benefits. This position is also eligible for an annual team bonus. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

New Client Onboarding

• Gather required documents. Review all documentation to ensure completeness and accuracy.
• Open new client accounts across all relevant platforms (SF, Orion, and Custodial Systems).
• Ensure all client data, including contact information, account details, and preferences, is accurately entered and consistent across all platforms.
• Act as a primary point of contact between the client, financial advisor, and custodial or operational teams during onboarding.
• Proactively communicate with the client to guide them through the onboarding process, answer questions, and provide status updates.

Client Relationship Management

• Act as the primary point of contact for clients, fostering trust and long-term partnerships.
• Develop a deep understanding of each client's preferences and unique circumstances.
• Provides timely responses to client inquiries, ensuring a high level of service.
• Facilitate periodic account reviews for Financial Advisors to discuss performance, strategy, and completes necessary adjustments.
• Address and resolve client issues, such as account discrepancies, service errors, or escalated issues.
• Ensure all client interactions adhere to regulatory requirements and company policies.
• Maintain up-to-date and accurate client records to support compliance and audit requirements.

Client Review Prep and Follow Up

• Collect relevant account information, including performance reports, portfolio holdings, transaction history, and tax documentation, if applicable.
• Ensure the client's Financial Plan is up to date.
• Review meeting notes for the respective advisor (in outlook) for pending action items and correspondence to address any unresolved issues.
• Prepare the client review packet, including account summaries, performance reports, and any other required documents.
• Once review has been completed, ensure to update Salesforce with the meeting notes provided by the advisor.

Industry/Company Knowledge

• Stay informed about regulations and industry trends that directly affect operational processes.
• Develop an understanding of the operational requirements for WEG's financial products, including Equities, Fixed Income, Alternative Investments, Separately Managed Accounts, and Donor Advised Funds.
• Attends bi-weekly ATO calls and shares updates with the team in a clear and organized format.

Team and Corporate Support

• Act as a resource for client service team by sharing expertise, mentoring junior team members, and providing guidance in complex cases.
• Lead by example, demonstrating best practices for client service, operational processes, and problem solving.
• Provide ongoing training and updates to the team regarding new procedures, products, or system enhancements.
• Monitors operational efficiency and recommends process improvements to reduce errors and increase productivity.
• Regularly updates the team on corporate announcements, procedural changes, and compliance updates.
• Provides…