Service Coordinator

We’re looking for an organized, customer-focused Service Coordinator to join a growing team. This is a great opportunity for someone early in their career who enjoys working with people, keeping lots of moving pieces organized, and seeing a job through from the initial customer call to completion.

You’ll serve as the central point of communication between customers and field technicians, helping coordinate each service request and keep everything moving along the way.

• Receive incoming customer calls and gather information about service needs
• Schedule service appointments and coordinate field technicians
• Create and manage work orders from initial request through completion
• Order and track parts and materials needed for upcoming work
• Communicate scheduling, job status and technician recommendations to customers
• Follow up with technicians and customers as work progresses
• Update job information and maintain accurate service records
• Prepare and process customer invoices
• Help troubleshoot scheduling changes and keep everyone informed

• 1–3 years of customer service, service coordination, scheduling or administrative experience
• Strong communication and organizational skills
• Comfortable managing multiple active jobs and priorities at once
• Detail-oriented with strong follow-through
• Comfortable learning basic technical terminology and communicating it to customers
• Experience in a service, repair, technical, mechanical, restoration or similar environment is helpful, but not required