Customer Service Representative Rev Job Los Angeles area,California USA,Customer Service/HelpDesk

ANNUAL SALARY

$66,669 to $82,810; $71,138 to $88,405; $75,209 to $93,438; $76,086 (flat-rated); $82,141 to $102,040; and $85,127 to $105,736

NOTES

Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.

Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.

For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to http://per.lacity.org/.

DUTIES

A Customer Service Representative has direct public contact including in-person transactions; use of the telephone and Internet to receive customer requests for service; provide information and respond in writing to customers of the Department of Water and Power regarding accounts and department programs; performs specialized work in various aspects of customer billing and collection of delinquent accounts, including the use of personal computers to make necessary input/adjustment transactions;

and does related work.

Two years of full‑time paid experience processing customer requests for service and providing information to customers regarding accounts or specialized programs either in-person or through the telephone or Internet; or performing specialized work in various aspects of customer billing and collection, including data entry, customer account research and resolution, and the use of personal computers to make necessary input/adjustment transactions.

PROCESS NOTES

The Customer Contact Center operates 24 hours per day, 7 days per week. Customer Service Representatives may be required to work weekends, holidays, day, night, and early/late morning shifts on an as‑needed basis. You will not necessarily be assigned to the shift of your choice. Most positions are located in the Civic Center; however, some positions may also be located in other parts of the City.

Some half‑time positions will be filled from this examination.

A valid Class C driver’s license issued by the California Department of Motor Vehicles (DMV) is required at the time of appointment. Candidates will not be eligible for appointment to these positions if their DMV record within the last 36 months reflects three or more moving violations and/or at‑fault accidents, or a conviction of a major moving violation such as DUI.

SELECTIVE

CERTIFICATION

In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training in one or more of the following areas. Only persons possessing the following at the time of filing may be considered for appointment to fill such positions.

The ability to speak or write a language other than English. Proficiency in Spanish, Korean, Vietnamese, Chinese, Armenian, Filipino/Tagalog, and Farsi is required for some positions.

NOTE
:

Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.

Final date to receive applications

FRIDAY, AUGUST 15, 2025 to THURSDAY, AUGUST 28, 2025

Additional filing periods may be added based on the City’s hiring needs.

The examination may close without prior notice at any time after a sufficient number of applications have been received. Filing periods may change without prior notice or additional dates may be added, as needed, at a later date. For administrative purposes, filing will close periodically and reopen on the dates noted in the “Final date to receive applications” section of this bulletin.

In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified…