Athlete Manager, Operations

Responsibilities

• Deliver ongoing account support for athletes, including resolving platform issues, managing verification requests, and ensuring a smooth and high-quality user experience.
• Support the day-to-day operations of athlete partnership programs by coordinating contracts, payments, deliverables, and account setup.
• Manage onboarding and verification workflows to ensure a seamless and timely experience for athletes joining the platform.
• Maintain organized documentation, trackers, and reporting tools to monitor program status, timelines, and deliverable completion across multiple athlete cohorts.
• Collaborate cross‑functionally with internal teams and external vendors to support program execution, approvals, communications, and reporting needs.
• Compile program updates, track progress against goals, and surface opportunities to improve process efficiency, accuracy, and overall operations.
• Provide administrative, operational, and logistical support for large‑scale athlete initiatives and sports‑related activations.
• Review, select, and onboard eligible creators based on centrally aligned eligibility criteria and business priorities while also considering exception criteria, content priorities, reactive opportunities, and portfolio capacity.
• Host creators in person and/or online to share best practices, vertical content strategies, and product updates, and to foster connections.
• Use dashboards and automated weekly reports to understand portfolio performance and build data‑informed content strategies to educate creators on relevant new product features and tools.
• Collect feedback and needs from the creator pool to share with XFN teams—including Product, Creator Research, Content Strategy & Policy, Publishers Pillar, and Tik Tok Overall—and establish and support feedback loops.
• Support Diversity, Equity, and Inclusion (DEI) and Tik Tok for Good initiatives by localizing and sharing playbooks and resources when appropriate.
• Monitor any urgent or repeat issues facing managed creators related to on‑platform content performance, advocating for regional account support needs and feedback.
• Identify key case studies and examples from managed creators in the NA region to be highlighted in education initiatives and creator campaigns.
• Collaborate with key cross‑functional partners—especially Marketing, Public Policy, and Communications teams—on advocacy‑related initiatives.
• Draft proposals and strategies in collaboration with the wider central creators team for initiatives that could support Tik Tok's DEI, XFN campaigns, and innovation.

• Minimum Qualifications:
  • 3+ years of working experience focused on the creator and content ecosystem, ideally at top content, entertainment, or social media/influencer platforms.
  • Strong track record of working across teams, organizational structures, and geographies to drive impact.
  • Exceptional creator/partner management capabilities.
  • Bachelor’s Degree in a related field.
• Preferred Qualifications:
  • Exemplary interpersonal, analytical, and communications skills.
  • Strong documentation, presentation, and communication skills.
  • Experience working in a cross‑functional environment as a consensus builder across disparate business units with occasionally conflicting KPIs.
  • MS/MA/MBA considered a plus.

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok’s global headquarters are in Los Angeles and Singapore, with additional offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect— and our global, diverse teams make that possible. We lead with curiosity, humility, and a desire to create impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe,…