Admissions Counselor II

The mission of the USC Suzanne Dworak-Peck School of Social Work is to improve the well-being of vulnerable individuals and communities, advance social and economic justice, and eradicate pressing societal problems in complex and culturally diverse urban environments throughout Southern California, the nation, and the world. Our mission is achieved by providing students with experiential, practice, and competency-based learning, and culturally responsive training that is informed by evidence and best practices.

Recruitment and Admissions within the USC Suzanne Dworak-Peck School of Social Work is seeking an Admissions Counselor II. The Admissions Counselor II plays a critical role in advancing the USC Suzanne Dworak-Peck School of Social Work's recruitment and admissions efforts. This position is responsible for planning, coordinating, and executing comprehensive recruitment strategies and outreach initiatives to attract and engage prospective students, including university visits, graduate fairs, and other recruitment events.

In addition, the Admissions Counselor II provides guidance and support to prospective students throughout the admissions process, evaluates and processes applications, makes admission decisions, and ensures compliance with university policies and regulations. Some travel is required for this position, as you will be attending various recruitment events and visiting prospective schools and colleges to promote the School's programs.

Key Accountabilities

* Counsel prospective students and their families on admission policies, procedures, and educational opportunities throughout the enrollment process

* Respond to applicant inquiries and resolve admission-related issues through in-person meetings, phone, email, and CRM systems

* Ensures confidentiality and compliance with the Family Educational Rights and Privacy Act (FERPA).

* Maintain current knowledge of university policies affecting admission and transfer credit evaluation; review and assess applications and make admission decisions in line with guidelines

* Identify and select scholarship recipients based on eligibility requirements

* Plan and coordinate recruitment programs and outreach efforts, including university visits, graduate fairs, and other recruitment events

* Develop recruitment strategies and plans for assigned territories

* Assess effectiveness of recruitment strategies and modify as needed

* Support special projects, including planning, development, and implementation of short and long-term enrollment goals

* Research, gather, and analyze data for trends and conclusions; present results and recommendations to administrators

* Serve as a resource for the university community and assist in preparing content for informational materials, websites, and social media

Qualifications

Required:

* Bachelor's degree

* Minimum of two years of work experience in admissions or recruitment within higher education

Preferred:

* Familiarity with transfer credit policies and financial aid programs

* Strong interpersonal, communication (written and oral), and organizational skills.

* Demonstrated commitment to the School of Social Work's values, including social justice, anti-racism, inclusion, diversity, equity, and access.

Knowledge, Skills, and Abilities

* Ability to gather, analyze, evaluate, and assess large amounts of data

* Strong skills in interviewing, counseling, conflict resolution, problem-solving, and decision-making

* Ability to interpret, analyze, and apply policies, procedures, regulations, and requirements

* Highly organized with exceptional attention to detail

* Strong interpersonal and diplomatic skills for communicating effectively with diverse individuals and groups

* Excellent written, oral, and presentation skills, including experience developing communication plans and instructional materials

* Experience with CRM systems

* Proficiency in office communication software/tools (e.g., Google Suite, Slack, Zoom)

* Experience in social media management

Compensation:
The annual base range for this position is at $70,304 annually. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los…