Student Success Coach

Student Success Coach

Apply to support the success of Western Governors University (WGU) Academy students. You will guide students one‑on‑one and in group settings, helping them complete coursework, develop study habits, and build confidence to succeed as college students and beyond.

Internal applicants must apply by 1/15/26.

Salary:
Grade Professional 305 – $54,800.00 to $82,200.00.

The Student Success Coach’s primary mission is to support the success of WGU Academy students who are assigned to you. Your objectives are to help them complete required college‑level courses before enrolling full‑time into WGU (or other institutions) and to develop the confidence, study habits, emotional wellbeing, and communication skills needed for success during and after the Academy.

• Provides coaching and support for the average student load set by department standards, guiding students to complete 2 or more college‑eligible courses over 2–4 months.
• Leverages motivational interviewing techniques to influence positive behavior change.
• Facilitates the Academy’s “college success” readiness curriculum during the first month, including online modules, group coaching, assignments, and personal coaching sessions.
• Leads virtual small group sessions that build community and inspire students.
• Provides encouragement, celebrates milestones, and reinforces positive behaviors.
• Collaborates within the Success Coach team, supporting teammates and contributing ideas for improvement.
• Embraces WGU Leadership Principles, emphasizing learning, courage, and student obsession.
• Analyzes data to improve student success and team productivity.
• Assists students with Academy systems and resolves administrative issues.
• Performs other related duties as assigned.

• Establish empathy, active listening, optimism, and care for others’ success.
• Demonstrates high energy and enthusiasm for virtual group sessions.
• Creates strong rapport and communication abilities, especially via web conferences.
• Exhibits attention to detail and a strong work ethic.
• Works independently with minimal supervision, welcoming regular reviews and feedback.
• Exemplifies courageous focus on students and team.
• Champions change and remains flexible in an ambiguous environment.
• Has intermediate experience with a sophisticated portfolio of technology systems.
• Possesses foundational knowledge of coaching principles and positive psychology.

• Works to achieve operational targets that impact department or office results.
• Handles moderately complex projects independently, adapting with guidance as needed.

• Employs adjustments or enhancements to systems and processes, solving problems and improving effectiveness.
• Understands broader issues and job area interactions when needed.

• Collaborates with contacts to obtain or provide information requiring explanation or interpretation.

• Provides guidance and assistance to entry‑level professionals or support employees.
• Demonstrates WGU leadership principles across interactions with students, employees, and partners.

• Bachelor’s degree.
• Accredited coaching certification.
• Experience facilitating, presenting, or teaching in a remote online environment.
• 3+ years of coaching experience.

• ICF Accredited Coach Training or NBHWC.
• Experience supporting adult learners in distance learning environments.
• Experience working with at‑risk learners.
• Familiarity with Salesforce or other CRM tools.
• One year of professional experience in a high‑volume coaching center serving clients remotely, or minimum one year employed at WGU Academy with advanced proficiency in motivational interviewing demonstrated for at least six months.
• Two years of professional experience teaching or facilitating groups, or demonstrated advanced proficiency delivering social‑emotional learning curriculum for at least six months.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

This is a…