Distance Education Operations Specialist

The Distance Education Operations Specialist provides distance education training and technical support for control room, classroom, capture, delivery, and post‑production operations. The position supports instructional technologies used for portable and in‑studio delivery of synchronous and asynchronous e‑learning services and helps ensure the smooth operation and quality of live and recorded courses. The specialist works directly with instructors, staff, and students to support audiovisual capture, interactive conferencing, classroom peripherals, recording schedules, media editing, training, documentation, and routine equipment maintenance.

The position may train, schedule, assign work to, and provide guidance to staff or student workers as required, but is not a managerial role. The role reports to the Manager, Instructional and Event Operations.

• Ensure smooth operation of live and recorded courses delivered through distance education systems and services.
• Provide instructor, interactivity, and capture support for classroom activities and related technologies, including computers, electronic boards, webcast encoder applications, cameras, and interactive technologies.
• Support portable and in‑studio delivery of synchronous and asynchronous instruction.
• Evaluate and help maintain quality standards for e‑learning capture, delivery, and instructional operations.

• Interface with instructors and staff to provide instructional technology support and audiovisual capture and delivery assistance.
• Set up and support web, phone, audio, and video conferencing and portable capture systems.
• Support instructional activities associated with facilities, classrooms, studios, control rooms, and portable equipment use.
• Respond to problems during scheduled instruction and coordinate timely resolution or escalation when needed.

• Provide post‑production support and edit video and audio recordings of courses and professional program offerings.
• Perform file conversions and edits for faculty‑provided instructional materials.
• Prepare, organize, check, and deliver media assets in appropriate formats and in accordance with established schedules and quality standards.
• Maintain accurate records of media, edits, conversions, and delivery activities.

• Plan and conduct hands‑on training for faculty, staff, students, and other users on supported hardware, software, and related policies and procedures.
• Schedule training sessions and develop or update supporting training materials.
• Interview and recommend new hires and train, schedule, and assign work to staff or student workers as required.
• Provide feedback, guidance, and operational direction to assigned workers and review work for quality and completion.

• Participate in developing and updating user documentation, operating policies and procedures, and security procedures.
• Establish and maintain software and documentation libraries and equipment inventories.
• Maintain and update lists of software and hardware needs for supported courses.
• Implement updates and changes to class recording schedules and coordinate schedule adjustments as needed.
• Perform routine operations equipment maintenance and troubleshooting and coordinate further support when issues require escalation.

• Collaborate with other units to improve access to and maximize use of computing, audiovisual, and instructional technology resources.
• Stay informed of new technologies and hardware that may improve distance education operations.
• Evaluate operational…