Field Service Technician; Inland Empire, CA

Overview

Join us as we empower the world to work out, creating healthier lives together. Life Fitness / Hammer Strength is seeking a Field Service Technician to manage an assigned service territory in the Los Angeles, CA region, visiting commercial and consumer customer locations to diagnose, troubleshoot, repair, and complete preventative maintenance on fitness equipment. You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience.

This is a remote-based position and, to effectively service customers in the region, applicants must live within or be willing to move to the Los Angeles, CA area.

$52,300.00/yr - $73,500.00/yr

• Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conducting preventative maintenance
• Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service on-site
• Managing daily workload and scheduling to ensure the best service to customers and the business, including metrics such as tasks per day, customer resolution time, and first-time fix rate
• Traveling within the assigned territory, primarily via company-provided van, to efficiently deliver on key metrics
• Maintaining a proper inventory of spare parts, replenishing service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and keeping the company-provided vehicle in good working order
• Maintaining accurate service records and reports on equipment problems in the field and completing expense reports promptly
• Attending installs and regional trade shows
• Working in compliance with Life Fitness Health & Safety procedures
• Other duties and responsibilities as assigned

• 3+ years of proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity
• High school diploma or GED required;
  Associate's degree in electronics or technical field preferred
• Ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline-driven environment; you will be part of a broader, geographically distributed team
• Proficiency in diagnosing and troubleshooting electro-mechanical, networking, and audio/visual technologies with strong working knowledge of WiFi connectivity, power electronics, digital/analog circuits, AC/DC power systems, etc.
• Ability to build strong relationships with internal and external customers
• Strong organization, attention to detail, results orientation, and accountability
• Excellent communication skills (verbal and written) and the ability to interface with internal and external customers professionally
• Experience with Oracle or another ERP system preferred and basic proficiency with Microsoft Office Suite (Word, Outlook, etc.)
• Physical ability to lift 50–100 pounds, push and pull equipment, and carry up to 50 pounds for distances; ability to stand, bend, and kneel for extended periods
• Valid and unrestricted state driver’s license; ability and willingness to travel up to 85% of the time by automobile (and occasionally by airplane)

• Base salary plus commission and quarterly incentive eligibility
• Mobile allowance to offset personal cell phone costs for business use
• Comprehensive benefits package including 401(k) with employer match, medical, dental, vision, paid time off, holidays, and other programs as described in plan documents

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other status protected by applicable laws. The organization may provide information about safety and phishing prevention in accordance with policy. Applicants should apply through official channels and be aware of legitimate Life Fitness/Hammer Strength communications.