Field Service Technician; Los Angeles, CA

Join us as we empower the world to work out, creating healthier lives together. Are you a hands‑on problem solver who loves to be on the go and provide exceptional customer service? As a Field Service Technician with Life Fitness / Hammer Strength, you will manage an assigned service territory in the southern Los Angeles, CA area, visiting commercial and consumer customer locations to diagnose, troubleshoot, repair, and complete preventative maintenance on fitness equipment.

You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best‑in‑class customer experience—playing a critical role in our mission to bring high‑performance, reliable solutions to people, wherever and whenever they work out.

This is a remote‑based position and, in order to effectively service customers in the region, applicants must live within or be willing to move to the Los Angeles, CA area.

• Independently diagnose and troubleshoot networking, electrical, or mechanical issues with fitness equipment and entertainment consoles; conduct preventative maintenance.
• Build strong relationships with customers and sales partners, establishing yourself as a trusted service advisor and working to proactively complete service while on‑site.
• Manage daily workload and scheduling to ensure the best service to the customers and business—effective management of metrics such as tasks per day, customer resolution time, first‑time fix rate, etc.
• Travel assigned territory, primarily via company‑provided van, to efficiently deliver on key metrics.
• Manage a proper inventory of spare parts, replenish service inventory, coordinate the disposition of exchanged parts, minimize shrinkage, and generally maintain company‑supplied vehicle in good working order.
• Maintain accurate service records and reports on equipment problems in the field and complete expense reports promptly.
• Attend installs and regional trade shows.
• Work in compliance with Life Fitness Health & Safety procedures.
• Other duties and responsibilities as assigned.

• 3+ years of proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity.
• High school diploma or GED required;
  Associate's degree in electronics or technical degree preferred.
• The ability to adapt quickly, multi‑task, and thrive in an independent, deadline‑driven environment; you will be working as part of an awesome, geographically distributed team.
• Proficiency in diagnosing and troubleshooting issues with electro‑mechanical, networking, and audio/visual (A/V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital/analog circuits, AC/DC power systems, etc.
• Ability to build great relationships with internal and external customers.
• Strong organization skills, attention to detail, results orientation, and accountability.
• Excellent communication skills (both verbal and written) and the ability to interface with both internal and external customers in a positive, highly professional manner.
• Previous experience with Oracle or another comparable ERP preferred and basic proficiency with Microsoft Office Suite (Word, Outlook, etc.) required.
• Must be able to lift up to 50–100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet; must be able to stand, bend, and/or kneel for up to two hours at a time.
• Must possess a valid and unrestricted state driver's license. Ability and willingness to travel up to 85% of the time via automobile (and occasionally via airplane).

• Join a dynamic organization leading the global fitness industry, creating solutions that benefit facilities and exercisers, helping keep people active and positively impacting lives.
• Take advantage of rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility).
• A collaborative environment fostering teamwork and accountability.
• Comprehensive wellness benefits.
• Superior employee purchase program for Life Fitness / Hammer Strength brand product discounts and…