Technical Services Field Engineer - Frequency Drives & Motors; EE

Job Number

EE25047

Technical Services Field Engineer – Variable Frequency Drives & Motors

Los Angeles, California

Industrial Systems/Technical Services

Provide specialized, variable frequency drive (VFD) and control engineering expertise, service, and maintenance at site and remotely.

• Advise clients and Company engineers to resolve on-site issues, as the factory expert for the Company’s VFD products.
• Provide technical support to clients and other engineers, when not in the field.
• Perform preventative maintenance on client equipment.
• Analyze client equipment failures using remote diagnostics tools, performing diagnostic and repair services at client site when necessary.
• Report to the factory any errors or deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers; implement corrective actions outlined in Field Change Notices as assigned.
• Troubleshoot, isolate issue, repair and/or replace defective components.
• Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports.
• Draft Service Advices and issue to clients and field engineers, as approved.
• Write and submit field service reports to clients to document work performed in the field.
• Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices.
• Configure equipment to enable suppliers to resolve their product failures in a timely and cost-effective manner.
• Respond to client issues including after regular business hours on a schedule to be assigned.
• Investigate suggested field changes, report problems, and recommend solutions to parent company as necessary.
• Train client personnel on system maintenance procedures and/or system operation.
• Identify and recommend additional value‑add products and services through proactive engagement with clients.
• Perform commissioning, installations, quality inspections, and performance testing of VFD’s to meet design performance criteria, as assigned.

• Bring full effort to bear on tasks assigned by manager.
• Give manager best advice.
• Give earliest notice when work cannot be delivered as specified.
• Cooperate and collaborate with peers and interact cross‑organizationally as specified by manager.
• Exemplify Company Core Values:
  Integrity, Client Focus, Team Orientation, and Personal Commitment.
• Comply with all Company policies, practices, and procedures and all regulations and laws.
• Recommend viable improvements proactively.
• Ensure effective utilization of business tools and processes.

• Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience.
• 3 years of field engineering experience in power conversion (A/C VFD engineering) experience, with familiarity with power distribution, power electronic, and rotating machine products.
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills.
• Demonstrated continuous improvement in areas of responsibility.
• Proficiency in MS Word, Excel, PowerPoint, Outlook.
• Availability to travel, domestically and internationally, approximately 50%, occasionally with limited notice.

• 5 years of technical services, field, or customer support engineering experience in AC and DC Variable Frequency Drives (VFD) in an industrial environment.
• Demonstrated field engineering experience in metals rolling, container crane systems, and/or paper industries.
• Legacy A/C and DC VFD engineering experience to include AC/DC2000, AV/DC300, Innovation Series, T250.
• Controls engineering experience in LAN Topology for ISBUS, Profibus, Modbus, EGD, Device Net, TC-net, MELPAC, and TOSLINE protocol.
• Demonstrated experience working with PLCs manufactured by Toshiba, GE, Rockwell, and Mitsubishi Electric.
• Demonstrated ability to install, inspect, and maintain equipment in accordance with relevant operating/installation instructions.
• Fluency in Spanish or Mandarin, written and verbal, in addition to English, for international client communications.

Link to TMEIC Corporation Americas website:

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EEO/AA/M/F/Vet/Disability Employer