Client Service Manager - Manufacturing

Are you ready to take the next step in your career? Are you an individual who takes pride in delivering exceptional work? Brown and Caldwell is looking for a strategic Business Development/Client Service Manager with an established track record of marketing, winning, and executing projects and programs in the Manufacturing sector. This position is fully remote, with the option to come into any of our 30 offices across the nation and will require about 30% travel.

When you join Brown and Caldwell you will enjoy a unique and welcoming culture, and we are proud that many of our employees have been with us a decade or more. You will find that we offer a non-hierarchical, collaborative, and supportive environment, allowing you to do your best work. You will be trusted to do the right thing by our project managers and external clients and given the flexibility to manage your own schedule to achieve this.

The work we do is interesting, challenging and wide-ranging in nature, and so is our client base.

Detailed Description:

The Client Service Manager (CSM) is highly recognized and regarded in Brown and Caldwell and would be responsible for managing and growing compliance, permitting, site investigation and remediation work for multiple manufacturing client accounts. Characteristics of the CSM include the proven ability to generate and sustain significant revenue from environmental, water resource, and engineering projects, in the manufacturing sector. As CSM, you will be part of a team of project managers and technical staff performing the work for existing and new manufacturing clients.

Our successful candidate will maintain and expand their exceptional relationships with clients, including locally and nationally. You will have the ability to navigate and align the client organization with BC’s Team of experts and resources, provide oversight on technical assignments, ensure profitable performance and superior quality, and exceed client expectations.

Additional Job Responsibilities:

• Lead and create sustainable business development and delivery capabilities for the sector.
• Establish industry leadership for Brown and Caldwell services among the manufacturing sector.
• Develop personal relationships with target client’s key personnel, and in areas of sector growth.
• Maintain exceptional client relationships while navigating and aligning the client’s organization with BC’s team of experts and resources
• Serve as a key leader in client organization associations, and professional engineering circles
• Lead and contribute to the firm’s marketing, sales and overall business success.
• Establish personal relationships with competitors/contractors, particularly in those areas of sector growth.
• Ensure successful and profitable delivery of projects partnering with internal project, design, and risk management teams, along with other enterprise groups.
• Participate in base business, growth, sales and planning processes
• Build and sustain a collaborative culture and environment that truly demonstrates client service, technology, innovation, professionalism, and teamwork.
• Assist in recruiting staff to maintain growth – this includes identification of key performers who will help increase capabilities to correlate with the market
• Advise on career development of staff - identify high potential performers/leaders
• Provide technical oversight and support on environmental projects
• Lead commitment to non-financial goals, such as:
• Leverage across company for marketing, project delivery, and support systems (staffing, quality assurance)
• Ensure quality, client service, clarity of work product and projects.
• Focus on investment decisions (use capital and resources to highest competitive advantage)
• Promote and support technical systems improvements driven by company initiatives

Desired Skills and Experience:

• Minimum of 10 years’ experience in environmental consulting or consulting engineering and technical sales with progressive responsibilities in the manufacturing sector.
• Minimum BS in science or engineering
• Preferred MS in engineering and/or MBA
• Preferred PE license or related professional registration
• Track record of success bringing in and executing…