Field Service Engineer

We anticipate the application window for this opening will close on - 31 Jan 2026.

At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams.

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.

The candidate must reside in one of the following locations:
Angeles, CA;
Providence, RI;
Pittsburgh, PA;
Seattle, WA;
Baltimore, MD;
Rochester, MN;
Minneapolis, MN; or St. Louis, MO, Louisville, Kentucky and Columbus, Ohio.

A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at medical centers. This role involves evaluating customer biomedical equipment issues, troubleshooting, installing, implementing appropriate repairs, and maintaining these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams, such as Biomedical Technicians.

This person must be hands‑on with medical equipment to quickly find solutions to complex situations.

Responsibilities may include the following and other duties may be assigned.

• Installs, operates, maintains, repairs and modifies equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel.

Required Knowledge and

Experience:

Level II: Requires minimum of 2 years of relevant experience.

Level III
:
Requires minimum of 4 years of clinical field service, technical internship or clinical customer support experience.

Level IV
:
Requires minimum of 8 years clinical field service, technical internship or clinical customer support experience.

Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).

* Relevant experience as technician, clinical field service or clinical customer support experience.

• Bachelor’s degree in Bioengineering, engineering or technology field
• Experience with robotics or motion control
• Previous experience as Technician/Field Services within medical device industry
• Experience with anatomy, surgical protocol and medical terminology
• Ability to troubleshoot with technical skills, creativity and high discipline
• Familiarity with most used test equipment
• Ability to read and understand schematics and engineering drawings
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
• Performed troubleshooting and repairs on medical devices
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
• Excellent English writing and verbal communication skills