Sr. Technical Support Specialist- Autodesk Moldflow

Job Requisition  Overview We are looking for a Senior Technical Support Specialist with strong experience in plastic injection molding and simulation to help customers solve complex engineering challenges using the company Moldflow.

In this role, you will combine technical expertise, problem-solving, and strong communication skills to troubleshoot simulation and manufacturing issues, interpret results, and help customers get the most value from the company products. You will also contribute to the future of technical support by using emerging AI, automation, and connected the company workflows across Moldflow, Fusion, and related technologies.

• Provide expert technical support for the company Moldflow customers.
• Diagnose and resolve issues involving geometry, meshing, materials, process settings, solver behavior, and simulation results.
• Help customers distinguish between software issues, modeling assumptions, and real-world molding or manufacturing challenges.
• Research, reproduce, and document product issues and collaborate with Product Development and Engineering teams as needed.
• Create clear technical articles, troubleshooting guidance, and reusable knowledge for customers and internal teams.
• Use AI-assisted tools to improve troubleshooting, research, and knowledge creation while validating technical accuracy with sound engineering judgment.
• Develop expertise in connected the company workflows, including Moldflow, Fusion, and related design and manufacturing technologies.

• 3-5+ years of experience with plastic injection-molding simulation, preferably the company Moldflow, or equivalent injection-molding industry experience.
• Bachelor’s degree in Plastics Engineering, Mechanical Engineering, Manufacturing Engineering, or a related field, or equivalent practical experience.
• Strong understanding of injection molding, polymer behavior, processing conditions, and manufacturing fundamentals.
• Experience preparing, running, troubleshooting, and interpreting engineering simulations.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated customer focus and ownership of technical problems through resolution.
• Ability to learn quickly and thrive in a fast-changing technical environment.

• Advanced experience with the company Moldflow Insight
• Practical experience in injection molding, mold design, tooling, process engineering, or plastics manufacturing.
• Familiarity with the company Fusion, Inventor, or other CAD/CAE platforms.
• Experience with CFD, FEA, thermal, or multiphysics simulation.
• Experience with Python, scripting, APIs, automation, or engineering productivity tools.
• Experience using AI-assisted tools for engineering, technical research, troubleshooting, or workflow automation.

You are a technically curious problem solver who enjoys helping others succeed. You can explain complex engineering concepts clearly, take ownership of difficult customer issues, and use data and engineering fundamentals to reach sound conclusions.

You are also excited about how AI, automation, and connected design-to-manufacturing workflows can improve engineering productivity and customer support, while understanding the importance of validating AI-generated recommendations with engineering judgment.

Success in this role means not only resolving individual customer issues, but also turning what you learn into better knowledge, workflows, tools, and support experiences for the broader the company community.

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