Client Services Manager - Theaters and Residencies

Overview

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

AXS is seeking a Client Services Manager – Theaters and Residencies to join our team in Los Angeles, CA. This role manages the relationship with venue clients within the discipline, supervising a team of supervisors and specialists who provide front‑line, top‑notch service and support for ticketing managers at some of the most iconic music/sports venues across the country. Acts as relationship manager and tech support;

advises, assists, and advocates for ticketing venue partners and provides support for all products and services. Develops close relationships with clients and acts as the primary resource for all event configuration and box office inquiries.

• Partner with client ticketing managers by developing relationships and a deep understanding of each venue and its unique challenges.
• Provide expertise on all products and services, remaining current with all new releases.
• Assist with event and promotion configuration for full‑service clients.
• Recognize critical issues when responding to support and service requests from client venues.
• Configure, track, and report on work and client interactions to ensure consistent, high‑quality service.
• Troubleshoot and resolve or escalate technical support issues.

• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 2‑4 years of experience in leading a high‑functioning customer service team
• 4‑6 years of live event ticketing and event programming experience
• Advanced event programming expertise across multiple venue/event types
• Leadership, coaching, and personnel management skills
• Committed to collaboration and teamwork
• Ability to problem‑solve and make decisions in a high‑pressure environment

$61,055 – $80,000

This position is eligible for a bonus under the current bonus plan requirements.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance, paid holidays, vacation and sick time, company‑paid basic life insurance, voluntary life insurance, parental leave, 401(k) plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Full‑time employees are eligible for these benefits on the first day of employment.

Employer does not offer work visa sponsorship for this position.

• Extraordinary People – we’re not kidding!
• Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here’s what to expect:

• Stage 1: 20‑30 min virtual interview (Recruiter)
• Stage 2:
  Take Home Assessment
• Stage 3: 30‑min virtual interview (Hiring Manager)
• Stage 4: 45‑60 min onsite interview (Interview Team)
• Stage 5: 30‑min virtual interview (Final Round)

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. Each location has a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking…