Surveillance Operator

Position: Surveillance Operator $23.00 per Hour
Commerce Casino is the world's largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as "Where the World Comes to Play." Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more!


*** Must have casino table games knowledge/experience***

PRIMARY JOB FUNCTIONS

Observes and reports on all areas under surveillance to assure compliance with Casino regulations and gaming policies and procedures, including identification of cheating activities and undesirable patrons, pilferage, embezzlement and any irregularity. Shall ensure protection of corporate assets and liabilities

Responsible for observing and reporting on all areas under surveillance such as all casino games, count room, bar areas and casino cage

Responsible for investigating reports and all special projects as assigned. Conducts due diligence on all internal and external investigations

Communicates with casino, cage and security personnel etc... Must be able to make common sense decisions regarding irregular activities and exercise care and judgment in handling of sensitive information

Will notify the Surveillance Supervisor or Surveillance Manager regarding anything of importance and before rendering any major decisions

Works with all departments including law enforcement agencies in providing surveillance information when advised to do so and provide court testimony when subpoenaed

Studies all phases of gaming operations and regulations. Attends classes in related fields to keep abreast of the latest available information, such as casino game protection and Title 31 requirements

Must possess the knowledge to completely operate the surveillance system and be able to utilize all of the various functions. Must become proficient in calling up cameras as needed in a timely manner

Must be familiar with the entire casino property and with the layout of table games and other facilities of the casino

Responsible for learning the filing systems used in the department and be knowledgeable of the department rules and procedures

Handles all business transactions in a professional manner and maintains a high level of communication and rapport with all departments. Becomes familiar with supervisors and managers with whom they deal with daily

Learns to use and care for all surveillance and office equipment

Maintain a good attitude at all times. When breakdowns occur, each operator will assist in a teamwork effort to solve the problem. Common sense will be the number one criteria for the surveillance operators' decision. Operators will not over-react in a decision. If you are not sure of what to do, ask your immediate supervisor

Must be able to write/type departmental reports and be able to complete all reports thoroughly, accurately and in an objective manner

Must become familiar with all games played in the Casino, game protection and governmental regulations.

Performs all other work-related duties as assigned by the Surveillance Supervisor or Manager

QUALIFICATIONS

Work Experience:

1 year experience in surveillance operations preferred. Reasonable knowledge of table games.

Education:

High School Diploma and/or equivalent combination of work experience and education.

Other Requirements:
Must be able to speak, read, write and understand English. Possess excellent verbal and interpersonal skills. Must demonstrate a positive/enthusiastic approach to all assignments and be a team player. Must be clean, well-groomed, and have a professional appearance. Attendance and punctuality are an essential function of the position.

SCHEDULED HOURS

Commerce Casino operates 24 hours, 7 days a week. Schedules may vary depending on business needs.