Manager, Ticket Systems & Services

The Manager, Ticket Systems & Services is responsible for building and running the ticketing platform that gets fans into their seats across the Olympic and Paralympic Games. The role owns the configuration and day-to-day health of the systems behind sessions and access, and partners with service providers and support teams to keep the fan experience smooth. This detail-driven work operates at real scale, where dependable systems directly shape revenue and how millions of people experience the Games.

The role also helps shape ticketing operations and standards in the years leading up to 2028. Keeping the platform reliable and the support experience strong protects revenue that powers the Games and creates the moment fans have waited for.

• Manage the ticketing platform on an ongoing basis, including configuration and updates to session details and technical systems.
• Contribute to Games-time ticket operations, including access control and ticket resolution.
• Help manage the customer support process so fans get timely, reliable help.
• Work with Ticket Service Providers to coordinate and track delivery of technical functionality.
• Partner across teams to keep ticketing systems, revenue goals, and the fan experience aligned.

• Minimum 7 years of relevant industry experience.
• Strong knowledge of ticketing platform infrastructure.
• Proven success growing revenue in ticketing.
• Proficient in Microsoft Office products (Word, Excel, PowerPoint), with strong analytical skills.
• Extremely detail-oriented, with excellent organizational and project-management skills and the ability to work independently and across cross-functional teams to resolve issues.
• Bachelor's degree, or equivalent work experience.

• Professional sports or live-event background.
• Experience on AXS and/or Eventim ticketing platforms.
• Experience with Zendesk, and with ticket integrations and API connections.

• Available to work onsite in the Downtown Los Angeles-based office.
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
• The office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
• Able to travel as needed for ticketing-related planning sessions, partner meetings, or venue assessments.

• A once-in-a-generation chance to shape ticketing for the Olympic and Paralympic Games.
• Meaningful ownership of the systems and operations that get fans into venues.
• Exposure across commercial, technical, and venue teams, with the teammate network that comes with it.
• Transferable skills and career value from delivering at a scale few events ever reach.
• LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games, on a mission to create Games that celebrate all the city and country have to offer. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles' third time hosting an Olympic Games and first time welcoming the Paralympic Games.

LA28 is guided by values of optimism, integrity, excellence, inclusion, co-creation and boldness, and is building a team with diverse perspectives, experiences and expertise.