Associate, Volunteer

Associate, Volunteer Experience

LA28 does not provide relocation assistance for any positions. If you are based outside the Los Angeles area, we still welcome your application — we value talent from all geographic backgrounds and want to hear from you if you are able to work on-site in LA.

You will help shape the volunteer experience for thousands of individuals that will support the 2028 Olympic and Paralympic Games, from Pre-Games preparation through to Games-time delivery. As Associate, Volunteer Experience, you will help drive the end-to-end volunteer journey, with a focus on delivery of the day-to-day operations at the Volunteer Experience Center (VXC). You will play a role in supporting operational plans and boosting volunteer morale to ensure that every volunteer feels prepared and valued to successfully deliver the Games.

• Facilitate the day-to-day operations of the Volunteer Experience Center, from pre-Games through to Games-time including logistics, schedules and resources to deliver a welcoming and engaging experience for all volunteer candidates.
• Coordinate the successful delivery of volunteer assessments including both the in-person and virtual experience, assisting with associated training activities, and delivering volunteer engagement activities.
• Oversee all Volunteer Support Crew operations and engagement efforts as well support operational paid staff as needed.
• Support delivery of the volunteer reward and recognition program from Pre-Games to Games- time ensuring all LA28 volunteers are motivated and engaged throughout the journey.

• Minimum 3 years of experience in volunteer programs, customer service, event operations, workforce operations, or a related field.
• Bachelor's degree; or 3 years of equivalent experience in volunteer programs, event operations, or workforce operations.
• Strong written and verbal communication skills, with the ability to interact professionally and warmly with volunteers, partners, and stakeholders.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities in a dynamic, evolving environment.
• Experience using Microsoft Office and managing information in databases, CRM systems, or similar volunteer management tools.

• Bilingual or multilingual language skills.
• Experience in an Olympic, Paralympic, sports, nonprofit, or hospitality environment.
• Experience supporting high-volume operations with large numbers of participants.

• Being part of an experience that prepares thousands of pre-Games and Games-time volunteers.
• Central to a busy, people-centered operation from day one.
• A welcoming Volunteer team that values care, energy, and teamwork.
• A front-row role in delivering the 2028 Olympic and Paralympic Games.

Every volunteer who walks into the Volunteer Experience Center meets the Games through you. A smooth, welcoming experience prepares volunteers to deliver their best for athletes, fans, and visitors at the Olympic and Paralympic Games.

• This role is primarily an operational role located at the Volunteer Experience Center in Lincoln Heights, Los Angeles and will require mostly evening and weekend working hours.
• The role is not full-time in an office environment.
• Available to work onsite in our Downtown Los Angeles Office as required (non-operational/non-event periods only)
• When in office, the LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work will vary, but will primarily involve evenings, weekends, and holidays, especially during peak operational and event periods.
• Perform other duties as required; the role will evolve…