Consumer And Business Affairs Representative I​/Emergency Appointment Homelessness

TYPE OF RECRUITMENT

OPEN COMPETITIVE - EMERGENCY

Applications will be accepted from Monday, December 15, 2025, at 8:00 a.m. (Pacific Time) until Wednesday, December 17, 2025, at 5:00 p.m. (Pacific Time).

CA1662K-EA

The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance abuse. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Department of Consumer and Business Affairs Office of Labor Equity Bureau, Compliance Division, is seeking a qualified candidate to fill emergency Consumer and Business Affairs Representative I vacancy related to the homelessness crisis.

Under the emergency order, applicants who meet all the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. During your initial work period you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Consumer and Business Affairs Representative I.

• Assists in providing resources and information to consumers, workers, immigrants, tenants, property owners/landlords, litigants, disputants, business representatives and others on consumer laws, labor laws, real estate matters, small claims court procedures, dispute resolution, housing and tenant protection, immigration, cannabis regulations, and other department programs.
• Gathers pertinent information to determine if the complaint is warranted and makes referrals if needed.
• Assists in the review of allegations of misrepresentation of consumer products and services, unfair, unethical, or deceptive business practices, and violations of County ordinances, consumer protection laws and regulations by researching and applying appropriate laws/rules/regulations, etc. in order to counsel or determine the validity and accuracy of the allegations.
• Assists in the investigation and resolution of complaints involving disputes between consumers, tenants, landlords, businesses and others by researching and applying appropriate laws/rules/regulations in order to resolve or mediate a complaint.
• Assists in the interviewing of consumers
  , workers, landlords, tenants, business representatives, lenders, servicers, and disputants to ascertain factual information concerning their inquiry or complaint.
• Applies the procedures, statutes, regulations, ordinances, and rules governing consumer services when responding to inquiries from the public by researching laws/rules/regulations, attending seminars/trainings/conferences and utilizing resources (e.g., Civil Code, Code of Civil Procedures, Business and Professions Code, etc.) in order to communicate with the public effectively and to educate the public on their rights and responsibilities.
• Assists the public in completing services forms by answering and clarifying form questions to ensure the forms are completed accurately.
• Assists in reviewing and evaluating correspondence from consumers, businesses, litigants, lenders, servicers, landlords, tenants, workers, employers, and disputants to determine if their action has brought a complaint or dispute to resolution; contacts the parties to obtain additional information or verify resolution of a complaint or dispute.
• Participate in field investigations of consumer complaints by visiting locations, going undercover and conducting consumer after interviews, in order to ensure that businesses are complying with laws/rules/regulations, as needed.
• Assists in maintaining records of investigation, conciliation, and mediation activities by keeping up to date and accurate case notes, and consumer/business information; scanning documents in order to retain documentation.
• Assist in conducting financial navigation sessions
  , providing consumer protection and financial empowerment presentations on a variety of topics to consumer groups.
• Assist in conducting best practices and environmental scans of issues relevant to trends in financial empowerment initiatives for domestic violence survivors.
• Assist in developing program flyers, social media content, e-newsletters, and providing suggestions for social media calendar formatting.
• Research public records and other data sources as necessary to assist the public by attending trainings and working under the direction of higher level staff in order to effectively assist the public in understanding their rights and responsibilities and to evaluate the merit of complaints.
• Disseminates printed information to the public on all matters relating to the services of the department by providing educational material letters to educate the public on their rights and…