Senior Manager, Strategic Programs

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at Zócalo Health

Remote (Full Time)

Compensation: $125,000 - $135,000 per year

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don't speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

• Project & Program Management
  • Own end-to-end project management for strategic initiatives and new health plan launches, from initial scoping through successful execution.
  • Build detailed project plans, workbacks, and communication cadences to keep all parties aligned.
  • Manage risks, dependencies, and blockers; elevate issues early and drive resolution.
  • Track progress against milestones and maintain accountability across teams.
• Stakeholder & Cross-Functional Coordination
  • Facilitate collaboration across operations, clinical, product, engineering, finance, and executive leadership.
  • Serve as the primary point of contact for external health plan partners during implementation.
  • Lead recurring project meetings, prepare agendas, and synthesize action items and decisions.
  • Translate partner requirements into clear tasks for internal teams.
• Data, Reporting & Documentation
  • Gather, validate, and interpret operational and clinical data needed for implementation.
  • Prepare partner-facing reports, status updates, and launch documentation.
  • Ensure all implementation artifacts are organized, audit-ready, and stored appropriately.
  • Build repeatable processes, templates, and dashboards to support future launches.
• Operational Readiness & Execution
  • Partner with functional leaders to ensure teams, workflows, and systems are prepared for go-live.
  • Identify process gaps and propose solutions that improve efficiency and scalability.
  • Monitor post-launch performance and drive follow-up improvements.
  • Support internal continuous improvement initiatives that align with organizational goals.

• Bachelor's degree or equivalent experience.
• 4–7 years of project or program management experience, ideally in healthcare, health plans, managed care, or value-based care.
• Demonstrated success managing cross-functional projects with multiple stakeholders.
• Strong ability to create structure, build project plans, and drive accountability.
• Experience working with or implementing health plan contracts, operational workflows, or payer requirements.
• Excellent communication, meeting facilitation, and relationship-building skills.
• High comfort interpreting data, building reports, and presenting insights.
• Abili…