Intake Specialist | Customer Care

Join to apply for the Intake Specialist | Customer Care role at Behavior Frontiers.

Pay Range: $20 - $23 per hour.

Location:

BFHQ, El Segundo.

Behavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are rapidly expanding and seeking enthusiastic individuals ready for a meaningful journey in one of the fastest growing fields in healthcare.

• Handles incoming phone calls on the intake line and assists callers with intake inquiries.
• Efficiently gathers all pertinent information from the first point of contact with potential client families and offers excellent customer service.
• Represents Behavior Frontiers positively to families interested in ABA services for their child(ren).
• Creates Salesforce profiles for incoming referrals and maintains the database, updating profiles timely.
• Responds to emailed referrals.
• Maintains positive communications with all funding sources, clients, and coworkers.
• Maintains complete confidentiality of company operations, personnel, and client information.
• Meets individual weekly and monthly targets.
• Supports team in meeting departmental weekly and monthly targets.
• Interfaces effectively with other departments and builds strong working relationships with peers in adjacent departments, such as Recruitment and Client Service Departments.

• Ability to work in a high‑paced, competitive, performance‑based environment.
• Excellent customer service skills.
• Proficiency in or willingness to learn health practice management software, healthcare documentation, benefits verification, and community resources.
• Excellent verbal and written communication skills in English.
• Strong reading comprehension and analytical skills.
• Initiative and team‑building skills to develop internal and external relationships.
• Sense of urgency and ability to convey why Behavior Frontiers is the best choice in seeking care.
• Ability to multi‑task with urgency to meet all deadlines.
• Effective planning, organizational, time‑management, and prioritization skills; attention to detail.
• Commitment to confidentiality of client PHI.
• High School Diploma or GED.
• Provide negative TB test results.
• Ability to clear FBI & DOJ fingerprinting.
• Valid Government .

• Bilingual in Spanish or other language.
• Bachelor’s Degree.
• Knowledge of Salesforce.
• Knowledge of Applied Behavior Analysis therapy.
• Preferences will be overlooked for the right candidate.

• Competitive pay with optional On‑demand paychecks thru Daily Pay.
• 401(k) Plan with company match after 6 months of employment.
• Paid Personal Time Off, Holidays, Sick Leave.
• Medical, Dental and Vision insurance.
• Opportunities for career advancement.
• Performance and promotion raises.
• Paid mileage & drive time.
• Free Telehealth access to doctors and mental health counselors, no limits or co‑pays.
• Employee Assistance Program with support services.
• Fitness:
  Discounted gym membership to 12,000+ locations and free workout videos.
• Exclusive discounts to 500+ companies and travel essentials discounts.
• Lab Testing Discounts 10–80% off routine lab work.
• Prescription medication discounts 10–80% at 60,000+ locations.

Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.

Entry level

Full‑time

Other

Hospitals and Health Care