Guest Services Associate; Overnight), Arleta, Ca

Overview

Guest Services Associate (Overnight), Arleta, CA. Non-Exempt, Full-Time. Salary: $18.00 - $20.00 Hourly.

Reports to:

Program Coordinator.

Location:

Arleta, CA. Shift: 11:00 PM – 7:30 AM. All positions require candidates to successfully pass a background check, LIVE scan and TB Test.

• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day
• Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback
• Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests’ requests
• Assist nursing, social services and external partners with guest appointments on-site or check ins
• Assist management in accurately maintaining bed availability and documentation
• Assist Lead staff or Program Management with supplies inventory check/ log.
• Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable
• Respond to and provide positive intervention encounters for guest concerns
• Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc
• Perform laundry, boutique, and mealtime duties and in the absence of the environmental site associate perform housekeeping services
• Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws
• Must model and project a positive professional image and adhere to the organization dress code
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities
• Always follow NHF policies and procedures

• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred)
• Ability to perform and prioritize multiple tasks effectively and efficiently
• Must be able to work a schedule with five (5) eight (8) hour shifts
• Current BLS certification preferred, but not required
• Excellent oral and written communication skills
• Ability to communicate effectively with all levels of staff, guests, and visitors
• Bi-lingual in Spanish Preferred
• TB test required
• Fingerprint live scan /background required

The duties as described will require standing and walking 90% of the time. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.

PROGRAMS:
National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, Housing, the Built Environment, and Education. For further details on the programs, please visit our site at: (Use the "Apply for this Job" box below)..org