Coordinator of Eye Care Services; Park E, Los Angeles, CA

Coordinator of Eye Care Services (
2080 Century Park E, Los Angeles, CA 90067
)

Salary Range: $21 – $26 per hour

Schedule:

Full‑time

To support the delivery of patient care services and clinical education through the management of optical services, optometric assisting, and billing at Western

U Health Eye Care Institute (ECI).

Optical Technician

• Provides direct patient care for spectacle frame and lens selection, fitting, ordering, verification, and dispensing. Assists and triages patients with ophthalmic material concerns; performs basic frame repairs.
• Assists patients in selecting ophthalmic materials, performs measurements, completes ordering, and inputs information into the EHR system.
• Verifies accuracy of received ophthalmic materials, notifies patients of receipt, and dispenses and adjusts materials.
• Implements business aspects of the optical service, including stocking, ordering, inventory, display, and direct/third‑party billing.
• Under optometrist supervision, assists patients in selecting low‑vision assistive devices and provides training on their use.
• Completes documentation for spectacle, contact lens, and custom low‑vision device orders; coordinates scheduling for contact lens dispensing.
• Provides basic frame repairs and assists with pre‑testing procedures/measurements.
• Offers clinical education in optical services to students enrolled in the College of Optometry.

Administration/Billing

• Calibrates, cleans, and maintains ophthalmic equipment and instruments; stocks exam rooms with supplies.
• Completes monthly inventory and submits resupply information to the Director of Operations.
• Manages optical invoices and assists with payment processes for the Department of Rehabilitation Services.
• Performs other duties as assigned; the institution reserves the right to alter duties.

Clinical Front Office

• Schedules appointments and verifies insurance eligibility and benefits.
• Completes patient check‑in procedures, assisting with registration forms and paperwork.
• Collects patient payments, issues receipts, and posts payments into the EHR system.

• Proficient computer skills (Word, Excel, PowerPoint, Acrobat, EMR/EHR systems). Ability to learn additional software.
• Excellent verbal and written communication skills; culturally sensitive and confidential.
• Effective at prioritizing and completing complex, time‑sensitive tasks.
• Knowledge of optical services and business practices.
• Knowledge of safe handling and use of ophthalmic equipment.
• Mathematical ability: addition, subtraction, division, multiplication, percentage calculation.
• Leadership skills; able to manage crises, calm upset customers, and interact with senior executives.
• Multitasking in a fast‑paced environment and flexible with job assignments.
• Basic knowledge of optical service terminology and optometric patient care terminology.

• Education:
  
  Graduate Equivalency Diploma or High School Diploma.
• Experience:
  
  3–5 years in an optometric clinical practice or institutional setting, or equivalent combination.
• Certified optician or paraoptometric technician preferred.
• Bilingual (English/Spanish) highly preferred.

• Medical, Dental, Vision insurance
• Retirement (403(b))
• Sick/Vacation time
• Vacation days
• Paid holidays
• Employee Assistance Program

Apply at (Use the "Apply for this Job" box below)./34478