Intake Coordinator

Position Purpose: The Intake Coordinator at the Crocker Care Campus plays a crucial role in ensuring a smooth and welcoming admission process for individuals accessing harm reduction, medical, and behavioral health services. This position is responsible for facilitating low-barrier intakes, coordinating necessary assessments, assisting with insurance enrollment, and maintaining accurate client records. The Intake Coordinator works closely with medical providers, case managers, and harm reduction specialists to ensure seamless access to services for individuals experiencing homelessness, substance use disorders, and complex health needs.

This role requires compassion, strong organizational skills, and the ability to engage with individuals who may be hesitant to seek care. The ideal candidate is committed to harm reduction principles, patient-centered care, and reducing barriers to healthcare access.

About the Crocker Care Campus & Harm Reduction Model:

The Crocker Care Campus is a patient-centered space designed as a welcoming drop-in site for people who use drugs and those experiencing homelessness. It provides a safe, accessible environment focused on hospitality, community, and comprehensive care. Unlike traditional clinics, Crocker operates with flexibility, prioritizing low-barrier engagement and participant autonomy over rigid structures.

Principal Responsibilities:

Serve as the first point of contact for incoming participants, ensuring a welcoming and non-judgmental environment.

Complete low-barrier intake processes, including gathering demographic information, obtaining necessary signatures, and explaining available services.

Ensure clients understand and sign program participation consents and release of information forms.

Assist with health insurance enrollment or verification to maximize client access to care.

Retrieve existing medical records from JWCH systems or establish new records for first-time clients.

Coordinate and schedule medical, behavioral health, and case management assessments within 24 hours of intake.

Communicate client progress and referrals to partner agencies such as Housing for Health.

Maintain an accurate and up-to-date intake database, tracking client referrals, admissions, and service participation.

Record all client interactions and appointments in the electronic health record (EHR) system.

Generate and submit weekly intake/admission reports to the Program Manager and Housing for Health.

Document and report any exceptional incidents, ensuring proper follow-up and resolution.

Maintain strict confidentiality of client information in accordance with HIPAA and organizational policies.

Share client information only with relevant personnel directly involved in care coordination.

Ensure that all client records, forms, and data storage comply with security and privacy standards.

Work closely with medical providers, case managers, harm reduction specialists, and outreach teams to ensure coordinated care.

Participate in team meetings, case conferences, and quality improvement initiatives.

Assist with program operations, including tracking participant needs and identifying service gaps.

Support emergency response protocols and ensure smooth client transitions between care settings.

Foster a respectful and compassionate environment, promoting dignity and autonomy for all participants.

Performs other duties as assigned.

Requirements:

High school diploma or equivalent required; associate's or bachelor's degree in social work, healthcare administration, or related field preferred.

Minimum one year of experience in healthcare, social services, or community-based work.

Strong understanding of harm reduction principles and experience working with people experiencing homelessness, substance use disorders, and mental health conditions.

Comfort working in non-traditional clinical settings, such as drop-in centers, outreach programs, or harm reduction spaces.

Strong organizational and data entry skills, with experience using electronic health record (EHR) systems preferred.

Bilingual (Spanish/English) preferred but not required.

Preferred Experience & Skills:

Experience in housing navigation, benefits enrollment, or care coordination.

Familiarity with LA County's Housing for Health program and other supportive service networks.

Experience working within FQHCs, harm reduction programs, or street medicine teams.

* All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage…