Intake Coordinator

Location: Downtown, Los Angeles CA

Position Purpose:

Under supervision of the Program Manager, the Intake Coordinator facilitates patient admissions to the program and assists in gathering, organizing and reviewing information from new clients to determine eligibility needs and next steps in the service process. Ensure that all necessary documentation is complete and accurate and facilitate smooth communication between clients and internal department.

Program Population:

The Pathway Home Housing Project is a HFH funded program, operated by JWCH. The Team consist of a cohesive team of MSW, case managers, site monitors and other professionals who collaborate to provide housing and critical services to People Experiencing Homelessness (PEH) and those who have previously experienced homelessness. The clients/residents may come with behavioral and/or substance abuse issues. The program utilizes the Harm Reduction Model and we "do whatever it takes" to encourage success of the client.

Principal Responsibilities:

In collaboration with on site HFH staff, accepts patient referrals from HFH Pathway Homes which may include encampment places, hospitals and other unhoused areas. Collects intake data and prepares admission package for new clients

Obtains all appropriate consents and authorizations for patient participation in the program and for staff to communicate effectively with other service providers/agencies in order to assist patients with linkages to services and resources, benefits acquisition, coordination of services, patient advocacy, etc.

Submits intake admission packet to HFH staff and arranges for a assessment within 24 hours of patient's arrival

Maintains information and tracking of all intakes, providing intake/admission reports on a weekly basis to the Program Director

Assist patients with obtaining income and/or establishing benefits, including assisting with completion and submission of applications, arranging appointments and coordinating transportation as required for applications for health insurance benefits (e.g. Medi-Cal, Medicare, etc.), disability benefits (e.g. Supplemental Security Income (SSI), Supplemental Security Disability Income (SSDI), etc., and other sources of financial assistance, (e.g. Unemployment, General Relief (GR), etc.

Provides advocacy on behalf of patients, as appropriate

Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.

Participate in required safety and compliance trainings and apply learned practices in daily work activities.

Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.

Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.

Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.

Documents pertinent patient information, following established policy and procedures

• Documents accurately in the DHS electronic medical record, all referrals made, appointments scheduled, and patient progress toward obtaining benefits
• Documents all data clearly and thoroughly- using name and title, date and time
• Follows all DHS requirements to gain access and utilize the electronic medical record

Maintains confidentiality at all times.

• Discusses any patient information only with appropriate personnel when related to the care being provided,
• Maintains confidentiality for all documents that contain patient identifier information,
• Observes and respects confidentiality of information in regards to fellow employees.

Responsibility and accountability for adherence to organizational /department standards/policy.

• Observes department guidelines concerning absences and reports absences in accordance with departmental procedures,
• Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor,
• Observes department guidelines to conduct personal business during breaks and lunch hour,
• Projects a positive professional image and adheres to organizational dress code.

Participates in organizational programs/committees as assigned

• Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings,
• Participates in safety programs, which may include assignment to emergency response team,
• Performs other duties and tasks as may be required or assigned.

Team Work and Interpersonal Skills

• Demonstrates courtesy, mutual respect and compassion in dealing with others,
• Initiates and presents positive solutions to problems,
• Demonstrates effective working relations and works effectively as part of the team to facilitate the organization's ability to meet goals and objectives,
• Demonstrates a willingness to accommodate requirements or changing priorities in the workplace.

Responsibility and accountability for adherence to organizational and department standards and policy.

• Observes…