Call Center Agent Job Los Angeles area,California USA,Healthcare

The job description for your reference is below for your review:
Job Title:
Call center agent

Location:

West Hollywood, CA 90048
Work Arrangement:
Onsite until completion of training; potential for remote work thereafter
Duration: 13 weeks
Shift: Day 5x8-Hour (08:00 - 16:30)

Position Overview:

The Patient Access Representative II (PAR II) plays a vital role in facilitating patient access to Client. This position is responsible for performing all admissions activities, including pre-admission and face-to-face registration for patients presenting to admissions and/or outpatient areas for treatment. The PAR II secures all demographic and financial patient registration information, ensuring a seamless and efficient registration process.

Required Qualifications

Education: High School Diploma or GED required; bachelor's degree in Hospital Administration or equivalent preferred.

Experience: Minimum of two (2) years of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle-related roles.

Technical

Skills:

Experience with EPIC systems required.

Communication

Skills:

Experience answering multi-line and high-volume telephone calls in a healthcare setting or related field.

Additional

Skills:

Prior health information, medical office, or birth certificate experience is a plus.

Key Responsibilities

Patient Registration:
Conduct pre-admission and face-to-face registration for patients in both inpatient and outpatient settings.

Insurance Verification:
Verify government and non-government insurance eligibility electronically, telephonically, or through product websites.

Financial Clearance:
Obtain financial clearance and determine the patient's correct financial classification.

Medical Record Management:
Secure or assign medical record numbers (MRNs) without duplication, adhering to Cedars-Sinai's Patient Identification Policy.

Physician Privileging:
Recognize and resolve physician privileging issues, such as suspensions.

Customer Service:
Provide superior customer service through all interactions, demonstrating sensitivity and attention to the patient population served.

Cash Collection:
Determine and explain patient financial obligations, collecting funds when appropriate, and meeting or exceeding cash collection goals.

Quality Assurance:
Work and resolve QA error worklists daily without exception.

Documentation:
Explain registration and consent forms to patients, obtain necessary signatures, and assemble registration paperwork for inclusion in the patient chart.

Cross-Training:
Cross-trained and competent to perform in no less than three patient access functions and/or patient access areas.


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