Medical Assistant

Under clinical supervision of the Health Center Manager (HCM) the Medical Assistant (MA) is responsible for ensuring internal and external clients are provided with exceptional customer service. The MA prepares and maintains treatment rooms; drapes and positions patients; administers vaccines; performs phlebotomy services and on-site lab testing under CLIA Certification; provides patient education; documents in the electronic health record; maintains and stocks supplies and instruments for provider use;

takes vital signs and assists as needed with patient care. The MA is proficient in the use of the electronic health record and practice management systems. Additionally, the MA may perform non-clinical duties to include such responsibilities as patient appointment scheduling, registration, data entry, correspondence and other duties as assigned.

The MA actively promotes the integration of health center programs, including primary and specialty care, to sustain Gracelight Community Health' certification as a Level III Patient Centered Medical Home (PCMH).

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Supports and implements the organization's vision, mission and values.

Determines priorities and method of completing daily workload to insure that all responsibilities are carried out in a timely manner.

Performs all job functions in a professional and courteous manner. This includes answering all phone calls and emails timely and providing excellent customer service to internal and external customers.

Fosters and promotes a culture of service excellence and accountability.

Obtains and verifies two forms of patient identification (full name and date of birth) prior to rendering services.

Performs and documents vital signs: pain, pulse rate, blood pressure, weight, height, BMI, allergies, head circumference. Takes appropriate action for abnormal vital signs per established protocols.

Maintains documentation to ensure completeness, accuracy and timeliness including required logs, flow sheets, lab/x-ray results, recording telephone calls and prescription refill information in the patient's electronic health record.

Performs, under the direction of the provider and standardized orders; electrocardiograms, ear lavages, vision tests, and skin tests. Collects non-invasive specimens, obtains blood samples via skin or venipuncture, etc.

Adheres to all infection prevention policies and procedures and properly disposes of biohazard waste and sharps.

Participates in carrying out PCMH functions including reporting, measuring performance and integrating key features of PCMH collaboratively with patients, physicians and practice teams.

Labels vaccines, medications and supplies properly with open date, initials and job title. Documents expiration date as required.

Maintains the cleanliness of the laboratory and patient areas utilizing infection prevention techniques. Ensures that the laboratory is stocked with necessary supplies and instruments prior to each patient exam.

Handles telephone calls in a highly professional manner. Responds in a prompt and accurate manner to all requests and inquiries. Demonstrates ability to problem solve and perform critical thinking. Adheres to all requirements regarding patient privacy and confidentially.

Demonstrates the ability to make decisions and exercise sound judgment. Demonstrates the ability to set priorities, and complete assigned duties in a timely manner. Understands the needs of others in relation to his/her responsibilities and uses good judgment when responding to requests from others.

Prepares reports clearly, neatly and accurately with complete documentation in a timely manner.

Follows all work through to completion in a timely, efficient manner in accordance with his/her assigned duties and responsibilities. Performs work in an honest and ethical manner with sensitivity to those affected by the decisions made. Consistently treats coworkers, vendors and the public, etc., with respect, courtesy, cooperation, and professionalism.

Conducts self in an ethical manner. Insures that the compliance program and professional code of ethics are followed.

Participates in quality and utilization activities that may include the tracking, completion and submission of reports.

Coordinates and ensures that mandatory education and training is completed on a timely basis as required.

Seeks guidance and directions as necessary from appropriate resources for the performance of duties.

Complies with organizational policies and procedures

Perform all other duties as assigned.

Must be willing and able to work at all locations as needed to meet patient care needs.

Must be willing and able to work all business hours including evenings and weekends.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to…