Medical Receptionist

Date Posted:

12/4/2025

Job Code:

Med Rep

Location:

MLK Community Hospital & Foundation

Address:

1680

E. 120th St.

City:

Los Angeles

State:

CA

Country:

United States of America

Category:

Clinics - Ambulatory

Pay Rate Type:

Hourly

Salary Range (Depending on Experience):

$21.00 - $28.33

If interested, please apply and submit your resume to marismartinez

POSITION SUMMARY

The Medical Receptionist's primary responsibilities include greeting patients, check-in and check-out processes, managing the center's wait room, maintaining a clean environment, managing provider through put, answering phones, and scheduling appointments for a high patient volume medical office. Ensure to apply exceptional customer service during each patient encounter while applying multi-tasking and detail oriented accuracy in obtaining and ensuring collection of valid patient demographics and insurance information.

Applying effective time management and patient tracking, while working with back-office staff to ensure patients are seen in a timely manner. This position reports to the Site Administrator with a dotted line to the Revenue Cycle Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Warmly greet all patients and visitors as soon as they enter the the office suite/waiting area; ensuring use of exceptional customer service at all times.

* Assists patients in signing in upon their arrival to the center.

* Patient Registration:
Validate, collect, obtain appropriate signatures, documents, and enter the information into office EMR system ensuring accurate collection of:

* Primary Care office/provider

* Patient contact phone, email, and home/mailing address

* Insurance information including subscriber information

* Verification at each encounter of insurance eligibility or provision of self pay costs when applicable

* Validation of system entries to ensure appropriate payers are assigned by visit type, Bevahioral health vs. office visits etc.

* Validation of patient to insurance relationship by viewing Photo  Insurance Card

* Signed consents to treat, assignement of benefits, Notice of Privacy Practice, and demographic information

* Collects patient responsible amounts including co-payments, payment on account, and self pay payments.

* Ensures Best practices are followed as it relates to all areas related to registration, check-in and check-out, participating in self monitoring/auditing and cyclical audits by others, closing identified gaps and addressing problem areas timely

* Answers front desk telephone and obtains necessary information from callers to resolve their questions or route them to the correct persons/department in an efficient manner.

* Ensures appropriate coverage of front desk operations, including Care Phone assignments is managed daily.

* Schedules patients as needed from the following scheduling queues:

* Reschedules in the clinic due to scheduling changes for a provider (displaced patients)

* Calls patients from the Emergency Department list for Post Discharge attempting to schedule them for a visit within 30 days of discharge from MLKCH

* Answers questions about organization and provides callers with address, directions, and other information.

* Performs other clerical duties as needed, such as filing, photocoping, and ensuring documents required for patient check-in are maintained in stock (New Patient Packet) for downtime and uptime operations.

* Optimizes patients' satisfaction, provider time, and treatment room utilization while the patients are in the practice AND uses best practices while scheduling ensuring adherence to published scheduling guidelines

* Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider and/or care team of service delays, escalating to management when the delay exceeds an acceptable delay time (i.e., greater than 15 minutes)

* Esnures a positive patient experience by anticipating patients' anxieties; answering patients' questions; maintaining the reception area ensuring it is a welcoming and clean environment.

* Ensures availability of treatment information by filing and retrieving patient records within the EMR when…