Supervising Ambulance Dispatcher

Job Description

The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its unified system of 23 health centers and 4 hospitals - and expanded network of community partner clinics – DHS annually provides direct care for 500,000 outstanding patients, employs over 23,000 staff, and has an annual budget of over $8.4 billion.

Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty.

• Supervises the Ambulance Dispatchers in the Centralized Dispatch Unit of Patient Transportation Services.
• Supervises Ambulance Dispatchers and related personnel who are involved in arranging emergency and scheduled transportation for patients to and from County and non-County hospitals and institutions.
• Prepares daily work schedule of Ambulance Dispatchers.
• Recommends purchase of new equipment or modification of existing equipment and orders supplies.
• Operates radio equipment to maintain communication with ambulance and EMS Agency personnel.
• Performs and corrects data entry, prepares various reports, and utilizes computer equipment.
• Maintains records of patient transportation requests.
• In the event of a major emergency or disaster, participates as a member of the Departmental Operations Center, as needed.
• Performs duties of Ambulance Dispatcher on an emergency relief basis.

Option I:
One (1) year of experience at the level of Ambulance Dispatcher dispatching ambulances to and from a large number of locations throughout Los Angeles County and surrounding counties.

Option II:
Two (2) years of experience as an Ambulance Medical Technician. To qualify under Option II, applicants must have County status as an Ambulance Medical Technician as evidenced by holding or having held such payroll title for the required time.

LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

• Experience working with Computer Aided Dispatch software.
• Emergency Medical Dispatch (EMD) certificate.
• Any additional experience in excess of the Selection Requirements.

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about conviction history unless you receive a contingent offer of employment.