Patient Care Manager

The Patient Care Manager is responsible for ensuring all programs are implemented according to grant requirements and HIV support services are effectively maintained. The Patient Care Manager provides guidance to HIV specialty care teams, and coordinate weekly, monthly and as-needed case conferences with other departments. Monthly staff meetings are led by the HIV Programs Manager in which trainings will be scheduled, and updates will be given by each grant team.

The Patient Care Manager supports grant reporting requirements, data acquisition, and correspondence with grants’ program officers.

• Free Medical, Dental & Vision
• 13 Paid Holidays + PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within

• Masters degree in Social Work or Human Services (Required)
• Two years’ related experience in a health or social service setting preferred related field.
• Prior experience working as a teacher, health educator and/or community health worker/promoter, case manager, patient advocate, or related position.
• Experience working in underserved communities such as LGBT populations, communities of color, youth/adolescents, and those experiencing homelessness, substance abuse, and/or mental illness.
• Two years of experience in a management or leadership role.
• Bilingual English/Spanish (read, write, speak)

• Work with HIV specialty and primary care providers to ensure all HIV- and HCV-positive patients are receiving all required medical services
• Partnering with the Clinic Manager, work to provide patients with a smooth clinic experience, including but not limited to being seen in a timely fashion and having prescriptions sent to pharmacies.
• Work with patients to ensure that all referrals are placed into the system and warm hand-offs are made.
• Ensure that HIV Specialists are performing all necessary medical procedures on HIV positive patients.
• Ensure that all core requirements that we must meet on a yearly basis to ensure audit runs smoothly.
• Assist with completion of programmatic activities, reports, and communication with Program Manager at DHSP.
• Establish and maintain relationship with DPH labs.
• Lead weekly case conferences/rounds with MCC team
• Ensure all patient assessments are being completed, interventions are being given and referrals are being made as necessary.
• Work with MCC team to ensure that they are accurately entering time spent with patients into Case Watch.
• Work with other organizations with MCC teams to streamline workflow for our team.

St. John’s Community Health is an Equal Employment Opportunity Employer