Hospitality Supervisor - LAX

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield‑Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas–Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line‑free departures and arrivals. Every moment is carefully orchestrated by our expert team—private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers directly to or from the aircraft.

Inside our private terminals, guests enjoy serene suites, chef‑prepared dining, spa services, and personalized attention. The Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind.

The Hospitality Supervisor oversees daily operations on the floor, collaborating closely with Associates to ensure seamless execution of both planned and unplanned activities. This role involves strict adherence to Department SOPs and protocols, aligned with leadership expectations and standards. The position reports directly to the Director of Hospitality.

• Supervise Associates and ensure successful execution of daily Hospitality operations.
• Assist in daily schedule publishing and collaborate with the Director of Hospitality on weekly schedules to meet business demands.
• Facilitate new‑hire employee training in accordance with Department standards.
• Support SOP development and implementation with the Director of Hospitality.
• Prepare suites according to department requirements and maintain luxury standards for member‑facing areas.
• Work varied shifts, including mornings, evenings, weekends, and holidays.
• Take and give instructions with proficiency.
• Handle multiple tasks efficiently with keen attention to detail, speed, and accuracy.
• Adapt and thrive as the department evolves, supporting seamless transition and development.
• Lead a team independently without direct supervision when applicable.
• Proactively contribute innovative ideas for continuous improvement.

• 1+ year of experience leading or supervising a team.
• Experience working with confidential and sensitive information.
• Experience in a customer service, airline, and/or hospitality industry related role.
• Knowledge of hotel and/or restaurant operations desired.
• Ability to focus on employee and member needs, remaining calm and courteous at all times.
• Strong interpersonal and problem‑solving abilities.
• Ability to work well under pressure in a fast‑paced environment.
• Ability to work cohesively and collaboratively as part of a team.
• Pass a pre‑employment drug screening and background check.
• Must be authorized to work in the United States.
• PS is a 24‑hour facility and requires fully open schedule availability and flexibility for all operations positions, including weekends, holidays, early morning/late evening shifts.

• Medical, dental, vision, life insurance, long‑term and short‑term disability.
• 401(k) retirement plan with company matching.
• Health and dependent care FSA and HSA with company matching.
• Merit‑based raises and bonuses.
• 12 PTO days / 6 paid sick days prorated annually.
• Monthly Health & Wellness and cell‑phone reimbursement.
• Paid training.
• Parental benefits: 100% paid up to 6 weeks.
• Friends & Family discounted PS use.
• Tuition reimbursement.
• Career path with promotion opportunities.

Compensation: $33.00 /hour. Overtime opportunities available. This is a full‑time role.

PS is an equal‑opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.

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