Front Office Agent

Front Office Agent – Starwood Hotels

Grow with us… Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. We can’t do it alone. That’s why we hire thoughtful and inspiring team members and leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The Front Offices are at the heart of every hotel, and the front‑of‑house staff are some of the most important members of the team. They are the first to meet our guests and the first opportunity to provide impeccable service and reflect a first glimpse of the brand’s best self. We’re currently searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay.

The Front Office Agent will: provide warm and efficient guest service; greet guests upon arrival and departure; handle reservations and check‑in/out operations; provide timely information and assistance; maintain a clean and organized front desk; handle guest inquiries and resolve issues; collaborate with housekeeping and other departments to ensure a seamless guest experience.

• At least 1 year of similar hotel or customer service experience.
• Strong communication skills and a warm, welcoming demeanor.
• Ability to speak a secondary language is a plus.
• Detail‑oriented, multi‑tasking, and able to work in a fast‑paced, 24‑hour environment.
• Team player and hard worker.

Pay Rate $32.94 per hour.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing (Hospitality)
• Industry: Hospitality

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.