Reservationist

Reservationist – The Hollywood Roosevelt

Pay Range: $25.75/hr – $25.75/hr (base pay range). Additional pay information provided by The Hollywood Roosevelt, based on skills and experience.

Position Overview: We are seeking a detail-oriented, friendly, and professional Reservationist to join our team. This role is essential in ensuring a smooth booking experience for our guests and supporting the overall operations of the hotel.

What You'll Do:

• Serve as the welcoming voice of The Hollywood Roosevelt, delivering outstanding service over the phone.
• Assist guests with reservations, changes, and special requests with accuracy and care.
• Share knowledge of room types, hotel amenities, dining outlets, events, and local attractions.
• Communicate guest needs clearly with hotel departments to ensure a seamless experience.
• Use upselling techniques to enhance guest stays and maximize revenue.
• Handle guest concerns calmly, professionally, and efficiently.
• Maintain confidentiality, organization, and attention to detail in a fast‑paced environment.

What We Are Looking For:

• Passion for customer service and hospitality.
• Strong communication skills and a professional phone presence.
• Ability to problem‑solve and manage challenging situations with confidence.
• Attention to detail and strong organizational skills.
• Dependability, adaptability, and a team‑first mindset.
• Customer service experience required; hospitality experience preferred.

Why The Hollywood Roosevelt: You'll work in a dynamic, supportive environment where teamwork, respect, and guest experience come first. We value reliability, professionalism, and a positive attitude. Be part of an iconic hotel legacy and contribute to unforgettable guest experiences.

Apply Now and join the team at The Hollywood Roosevelt!

Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Other – Hospitality

Location: Los Angeles, CA