Assistant Front Desk Manager

Assistant Front Desk Manager – Crescent Hotels & Resorts

Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

• Interview, hire, train and evaluate staff, including recommending discipline or termination when appropriate.
• Respond to guest special requests, needs, problems, issues, and concerns, ensuring optimal satisfaction and repeat business.
• Implement company programs and supervise daily front desk operations in compliance with SOPs and LSOPs, maximizing revenue and motivating associates.
• Supervise Guest Service Agents.
• Remain calm and alert, especially during emergencies or heavy activity, serving as a role model for clerks and other employees.
• Resolve customer complications and complaints through thorough research and determination of effective solutions.
• Make decisions and take action based on experience and good judgment, occasionally adjusting approaches for unusual situations.
• Authorize revenue allowances only after other alternative solutions have been offered.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

• Proficiency in English communication.
• Self‑starting personality with an even disposition.
• Professional appearance and manner at all times.
• Team player who is willing to help co‑workers.
• Ability to effectively deal with internal and external customers requiring high levels of patience, tact, and diplomacy.
• Basic mathematical skills and proficiency using a calculator for moderately complex calculations.
• Ability to accurately input information using a moderately complex computer system.
• Physical ability to stand, walk, and continuously work behind the front desk.
• Capability to observe and detect signs of emergency situations.
• Verbal and written communication skills with the ability to prepare complex reports of room availability and revenue generated.
• Skill in establishing and maintaining effective working relationships with associates, customers, and patrons.

Maintain professionalism at all times and treat all guests and associates with courtesy and respect. Every associate is a guest relations ambassador.

Meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. Adapt to changes, pursue learning opportunities, solve routine problems, and seek help when needed.

Adhere to hotel security policies and procedures, especially regarding key controls, lifting heavy objects, chemical use, and reporting safety hazards and concerns.

This description excludes non‑essential and marginal functions incidental to job duties. Specific examples are not all-inclusive; other duties may be assigned by the supervisor.

Subject to change at company discretion; this does not create an employment contract. All associates remain, at all times, “at‑will” employees.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Hospitality