Director of Event Operations

Company Description

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Director of Event Operations

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Century Plaza a truly unforgettable experience. As Director of Event Operations, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service at each group function.

What you will be doing:

• Direct and manage all activities related to the Banquet department, ensuring all service standards are followed
• Work closely with Catering and Conference Service team to execute on client needs, expectations, and timelines
• Attend regular meetings to discuss Banquet Event Orders and event forecasts
• Ensure all functions make a positive visual impact and unforgettable guest experience; including ambiance, decor and service delivery
• Focus on guest satisfaction scores (Voice of the Guest / Meeting Planner) in all duties and interactions
• Attend pre-conference meetings with clients to confirm all relevant details are communicated
• Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
• Follow the annual budget and administer it in a fiscally responsible manner
• Ensure all financial reporting is maintained and accurate billing for each banquet function is recorded
• Oversee and enforce departmental standards, performance, dress code, appearance, sanitation, etc., according to established policies and CBA guidelines
• Responsible for producing employee schedules based on forecast, labor standard and CBA guidelines

Your experience and skills include:

• Minimum of two years senior leadership experience in a high volume F&B, Event (Banquets) operations required,preferably within luxury hotels
• Previous experience managing large events (1,000+ guests) on a regular basis required
• University degree in Hotel/Restaurant management or related discipline a strong asset
• Strong ability to manage teams effectively, with a focus on coaching and mentoring employees
• Exceptional organizational skills with the ability to manage multiple priorities and timelines
• Knowledge of CBA compliance and experience managing unionized teams, required
• Efficient and effective operational skills
• Strong cross-functional team player
• Responsive, with a sense of urgency
• Consistent follow through
• Possess a focus on guest service
• Strong food and wine knowledge
• Make business decisions based on Event Orders, available information, experience and collaborative input
• Work tactfully, courteously and seamlessly with the general public, customers and colleagues
• Perform a variety of activities; able to change activities frequently and sometimes without advance notice
• Demonstrate the ability to change activities frequently and manage interruptions
• Accept full responsibility for directing and managing an activity

What is in it for you:

• Salary Range: $120,000 - $140,000 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment
• Cell Phone Usage Reimbursement

Your team and working environment:

What was true in 1966 remains true to this day:
The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the "Western White House," (as the only venue outside the White House to host state dinners), Century Plaza's place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements: Must provide proof of eligibility to be employed in the United States of…