Assistant Housekeeping Manager

Assistant Housekeeping Manager

The Assistant Housekeeping Manager supports the overall leadership and daily operation of the Housekeeping department in a full-service, high-volume hotel. Working closely with the management team, this role helps direct guest room and public-area cleanliness, manages team performance and productivity, and ensures a consistently exceptional experience that meets brand standards. This hands-on leader balances operational oversight with active floor presence: coaching team members, adjusting priorities to match occupancy and business demands, resolving guest concerns, and driving quality, efficiency, and cost control.

Such a position assumes responsibility for the department in the absence of senior housekeeping leadership and partners cross-functionally to support seamless hotel operations.

What We Offer

• Pay rate: $70,304 annually
• Medical, dental, vision insurance
• 401(k) with company matching
• Complimentary Employee Meals
• Exclusive worldwide Hilton employee travel discount program
• ... and more

Duties and Responsibilities

• Assist support the Housekeeping leadership team in planning, directing, and managing daily operations across guest rooms and public areas
• Set and adjust departmental priorities based on occupancy, forecasted business levels, group activity, VIP arrivals, and special events
• Assume leadership of the department in the absence of senior housekeeping management, exercising independent judgment to resolve operational challenges and allocate resources effectively
• Lead, coach, and develop team members, setting clear expectations for performance, conduct, and guest service
• Direct onboarding, training, coaching, and performance-management activities in partnership with senior leadership and Human Resources
• Manage staffing levels, scheduling, attendance, and labor productivity in alignment with operational requirements and financial objectives
• Foster a positive, respectful, and accountable work environment that supports employee engagement and retention
• Oversee room and public-area quality assurance programs to ensure compliance with brand standards and established operating procedures
• Monitor departmental performance and implement improvements that enhance efficiency, quality, and guest satisfaction
• Resolve guest concerns and service-recovery opportunities with professionalism, sound judgment, and timely follow-through
• Assist with departmental budgeting, forecasting, purchasing, expense management, and cost-control initiatives
• Oversee the control and management of linens, amenities, cleaning supplies, uniforms, and equipment
• Review operational reports and performance metrics to identify trends, address variances, and support sound business decisions
• Ensure compliance with brand standards, hotel policies, safety and sanitation requirements, and applicable federal, state, and local regulations
• Partner with Front Office, Engineering, Laundry, Food & Beverage, Human Resources, and other departments to support seamless operations
• Participate in hotel leadership meetings, quality initiatives, operational planning, and cross-functional projects as assigned
• Perform other duties as assigned

Qualifications and Requirements

Education & Experience

• High school diploma or equivalent required; hospitality or management education preferred
• Minimum of 2-3 years of progressive housekeeping leadership experience in a hotel environment; full-service, upscale, or branded hotel experience preferred
• Demonstrated experience managing employees, staffing, scheduling, performance, and day-to-day departmental operations

Required Skills/Abilities

• Strong leadership and team-development skills, with the ability to motivate, coach, and hold a diverse team accountable in a high-volume environment
• Excellent verbal and written communication skills, with the ability to interact professionally with guests, team members, and leadership at all levels
• Proven ability to manage competing priorities and adapt quickly to changing occupancy, business demands, and last-minute operational needs
• Solid organizational and time-management skills, with strong attention to detail and follow-through
• Sound judgment and problem-solving ability, particularly in guest service-recovery situations
• Working knowledge of housekeeping operations, cleaning standards, chemicals, equipment, and sanitation and safety practices (including OSHA and blood borne-pathogen standards)
• Understanding of labor management, scheduling, and productivity/cost-control principles
• Ability to interpret…